Coatings Counter Associate - Weekdays 8am-5pm, Great Benefits

FAMIS Inc.; Zeeland (MI); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Weekends off

Weekday 8am-5pm

401(k) match

Benefits package

Medical/Dental/Vision

Life & disability insurance

Paid time off

Career advancement

Job summary

PSE Group is seeking a Counter Associate/Representative to perform customer service in a store environment, selling products to walk-in customers and proactively assisting preferred end-user customers. Heavy focus on automotive and specialty coatings.

Responsibilities include taking phone orders, counter sales, mixing paint, inventory management, and supporting the outside sales team, with a commitment to accurate records and professional service.

Qualifications

• High School Diploma/GED required.
• 1+ year of Customer Service, Inside Sales, or Counter Sales preferred.
• Ability to lift at least 50 lbs.
• Clean driving record and valid license.

Responsibilities

• Performs customer service activities including receiving and entering of telephone orders, answering questions, and tracking order status and product shipments.
• Performs counter sales serving in-store customers.
• Mixes paint and prepares customer orders for delivery/pick-up (aprons and gloves provided).
• Reconciles inventory and stocks merchandise in store.
• Provides sales support to outside sales team.
• Maintains customer records and files, including accurate account setup and pricing.
• Prepares paint orders, including mixing, utilizing standard formulas and custom formulas.
• Clean and maintain all areas and equipment as assigned. Ensures maintenance of mixing equipment as needed.
• Conducts self in professional manner to ensure customers’ quality and service expectations are met.
• Maintains Color Room records including non-conformance report, tint usage, can usage, mis-tints, etc. and perform necessary inventory transfers.
• Full knowledge to perform duties of other role functions as assigned.
• Assist with inside customer service, as needed, including servicing customers and/or processing their orders.
• Answers in-coming telephone calls in a professional manner, answers all inquiries and/or take customers orders.
• Properly dispose of waste materials and product in compliance with Company and Governmental regulations

Skills

Customer service

Counter sales

Phone orders

Team player

Education

High School Diploma/GED

Job description

PSE Group is seeking a Counter Associate/Representative to perform customer service in a store environment, selling products to walk-in customers and proactively assisting preferred end-user customers. Heavy focus on automotive and specialty coatings.

Responsibilities include taking phone orders, counter sales, mixing paint, inventory management, and supporting the outside sales team, with a commitment to accurate records and professional service.