Counter Associate

FAMIS Inc.; Huntington (VA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Weekends off

8am-5pm schedule

401(k) with company match

Medical, Dental and Vision

Company paid life and disability

3 weeks Paid Time Off

Competitive compensation

Great work environment

Job summary

PSE Group is hiring a Counter Associate to join our store team. The representative will handle customer service, process telephone and in-store orders, and prepare paint orders for delivery or pickup. The role emphasizes automotive and specialty coatings knowledge as well as related equipment.

This position offers weekends off, a 8am-5pm weekday schedule, a solid benefits package, and opportunities for career advancement within a growing organization.

Qualifications

• 1+ year of customer service, inside sales, or counter sales preferred.
• Team player with great customer service skills.
• Clean driving record and valid license.
• Ability to lift at least 50 lbs.
• Tolerance to the smell of paint.

Responsibilities

• Receives and enters telephone orders, answers questions, and tracks order status.
• Performs counter sales serving in-store customers.
• Mixes paint and prepares orders for delivery or pickup.
• Reconciles inventory and stocks merchandise in store.
• Provides sales support to outside sales team.
• Maintains customer records and pricing accuracy.
• Maintains Color Room records and inventory transfers.

Skills

Customer service

Inside sales

Counter sales

Education

High School Diploma/GED

Job description

Description

COUNTER ASSOCIATE

BE A PART OF A GREAT TEAM WITH GROWING OPPORTUNITIES!

Why Work for PSE GROUP?

• Weekends off
• Weekday schedule 8am-5pm
• 401(k) program with company match
• Generous benefits package for full time employees:
• Medical, Dental and Vision
• Company paid life and disability insurance
• 3 weeks Paid Time Off
• Competitive compensation program
• A great work environment with career advancement opportunities!

PSE Group is seeking a Counter Associate/Representative. This position will be responsible for performing customer service activities within a store environment, selling product to walk-in customers and proactively calling preferred end-user customers. This role involves heavy focus on automotive and specialty coatings as well as associated products and equipment.

About PSE Group:

PSE Group is a nationwide team of coatings specialists dedicated to providing exceptional products and value-added services to our customer partners. PSE Group offers a wide range of coatings solutions to enhance our customers' productivity, improve quality, and reduce material cost. Our objective is to support the entire purchasing process from coatings to associated products to complete application systems. We provide comprehensive solutions to meet our customers' needs. PSE Group includes brands from across the country including Painters Supply & Equipment Co, Nyquist Paints, FAMIS, Aerocoat Source, ABC Autobody Color, Auto Paint Supply, Carolina Automotive Refinish Supply, Charlottesville Automotive Refinish Supply, Golden Isles Paint & Supply, Interbay Coatings, ProWood Finishes, RMS Pro Finishes, Specialty Coatings Inc., Strand’s Industrial Coatings, United Sales Company, and Wyrick Company.

Job Duties:

• Performs customer service activities including receiving and entering of telephone orders, answering questions, and tracking order status and product shipments
• Performs counter sales serving in-store customers
• Mixes paint and prepares customer orders for delivery/pick-up (aprons and gloves provided)
• Reconciles inventory and stocks merchandise in store
• Provides sales support to outside sales team
• Maintains customer records and files, including accurate account setup and pricing
• Prepares paint orders, including mixing, utilizing standard formulas and custom formulas
• Clean and maintain all areas and equipment as assigned. Ensures maintenance of mixing equipment as needed
• Conducts self in professional manner to ensure customers’ quality and service expectations are met
• Maintains Color Room records including non-conformance report, tint usage, can usage, mis-tints, etc. and perform necessary inventory transfers

Additional Duties:

• Full knowledge to perform duties of other role functions as assigned
• Assist with inside customer service, as needed, including servicing customers and/or processing their orders
• Answers in-coming telephone calls in a professional manner, answers all inquiries and/or take customers orders
• Properly dispose of waste materials and product in compliance with Company and Governmental regulations

Requirements

Qualifications:

• High School Diploma/GED required
• 1+ year(s) of Customer Service, Inside Sales, or Counter Sales preferred
• Team player with great customer service skills
• Clean driving record and valid license
• Ability to lift at least 50 lbs.
• Tolerable to the smell of paint
• Candidates must submit to a drug screen and meet acceptable Motor Vehicle Report requirements upon hiring process.

We are and Equal Opportunity/ Aff…