Coastal Resort Housekeeping Leader

The Sanderling Resort; Kitty Hawk (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

The Sanderling Resort in Kitty Hawk, NC, seeks an Assistant Director of Housekeeping to support the Director of Housekeeping in directing daily operations, ensuring top cleanliness, guest satisfaction, and operational efficiency.

This role supervises staff, maintains inventory, enforces health and safety standards, and steps in as acting director when needed. It offers an opportunity to impact service levels at a premier Outer Banks resort.

Qualifications

• 2+ years of experience in a supervisory housekeeping role.
• Working knowledge of Opera PMS; Actabl (Alice) preferred.
• Strong organizational skills with attention to detail.
• Excellent customer service and communications skills.
• Flexibility to work evenings, weekends, and holidays.
• Must know how to prioritize, delegate, and respond in a timely fashion.

Responsibilities

• Assist in overseeing daily operations of the housekeeping department, including guest rooms, public areas, laundry, and back-of-house
• Assist in cleaning guest and public spaces
• Making beds, changing sheets, washing towels, and assisting with general laundry tasks
• Assist in the completion of deep-cleaning and disinfecting bathrooms and kitchens
• Replenish consumables in guest and public areas
• Supervise, train, and motivate housekeeping team members to ensure productivity and service excellence
• Conduct daily room inspections and quality control audits
• Help manage scheduling, payroll, and attendance tracking for housekeeping staff
• Address guest complaints or requests promptly and professionally
• Maintain inventory of cleaning supplies, linens, and equipment; place orders as needed
• Ensure compliance with safety regulations, sanitation policies, and hotel procedures
• Assist with onboarding and performance reviews for housekeeping staff
• Collaborate with Front Office and Engineering for smooth room turnovers
• Monitor and report maintenance issues or safety hazards
• Foster high morale and positive work environment
• Promote teamwork and daily communication
• Communicate and enforce policies and procedures
• Conduct pre-shift meetings and review day’s activities
• Ensure special guest requests are met efficiently
• Manage and monitor key control systems for security
• Monitor Lost and Found procedures
• Other duties as assigned

Skills

Staff supervision

Customer service

Communication

Flexibility

Prioritization

Teamwork

Tools

Opera PMS

Actabl (Alice)

Job description

The Sanderling Resort in Kitty Hawk, NC, seeks an Assistant Director of Housekeeping to support the Director of Housekeeping in directing daily operations, ensuring top cleanliness, guest satisfaction, and operational efficiency.

This role supervises staff, maintains inventory, enforces health and safety standards, and steps in as acting director when needed. It offers an opportunity to impact service levels at a premier Outer Banks resort.