Coastal Camera Operations Lead

Surfline\\Wavetrak, Inc.; Saint Augustine (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Surfline, a leading ocean data and camera network company, seeks a Camera Operations Manager for the Southeast US. You will own regional expansion, manage a contractor network, and ensure reliable camera and weather station infrastructure across a rapidly growing region.

Based anywhere along the Florida coast with travel to sites, you will lead installation, maintenance, and remote diagnostics, coordinate with cross-functional teams, and drive hurricane-season readiness to minimize downtime and

Qualifications

• 4+ years of technical field experience with IP cameras, networking, ISP troubleshooting or similar infrastructure.
• Strong understanding of IP networking fundamentals, line of sight and remote diagnostics.
• Confident scoping sites, including power and connectivity options across fixed line, cellular and satellite.
• Highly organized with strong operational discipline, particularly in record keeping.
• Clear communicator who can represent Surfline standards in the field and with hosts.

Responsibilities

• Own regional expansion performance: new camera installations delivered, live and generating value, consistently month to month.
• Build, grow and direct a contractor network across the Southeast, from sourcing and vetting through onboarding, briefing and quality control.
• Provide technical direction and quality control across all installation and maintenance work, ensuring strong execution without rework.
• Scope sites properly before anyone travels: power, connectivity options, mounting, line of sight, host access and permissions.
• Prepare and configure hardware ahead of every install, including cameras, routers, edge devices and off-grid solar where a site has no mains power.
• Step into the field yourself for complex, high-priority or time-sensitive installations and repairs, demonstrating your expertise throughout.
• Serve as the primary technical authority for camera and weather station systems in your region.
• Perform advanced troubleshooting across networking, ISP connectivity, power systems and line-of-sight challenges.
• Support remote diagnostics and respond to service issues with urgency to minimise downtime.
• Lead hurricane season readiness and recovery across the region: preparation, damage assessment and getting cameras back online quickly.
• Own the accuracy of the data captured at the point of install, including serial numbers, location and elevation, connectivity details, access credentials and photographs.
• Maintain clear, accurate and thorough documentation across all Cam Ops systems
• Manage the regional cleaning schedule and meet our cleanliness standard
• Act as the day to day relationship for camera hosts in your region, and treat those relationships as long‑term assets
• Support our acquisition team with site feasibility assessments, so we know what is deliverable before we commit to it
• Partner with cross-functional teams to resolve camera-related issues and improve overall system performance
• Collaborate with Camera Operations peers globally to meet and exceed regional goals
• Bring improvements back to the tools you work in. Requests from the people doing the work get built, and we expect you to make them

Skills

IP networking

Field operations

Contractor management

Fleet coordination

Diagnostics

Tools

Axis cameras

UNV cameras

Dahua cameras

Job description

Surfline, a leading ocean data and camera network company, seeks a Camera Operations Manager for the Southeast US. You will own regional expansion, manage a contractor network, and ensure reliable camera and weather station infrastructure across a rapidly growing region.

Based anywhere along the Florida coast with travel to sites, you will lead installation, maintenance, and remote diagnostics, coordinate with cross-functional teams, and drive hurricane-season readiness to minimize downtime and