Coast & Bistro Server Assistant

Ocean House Management; Westerly (RI); On-site; USD 21,000 - 30,000; Full time

Job summary

Ocean House Management in Westerly, RI, is seeking a Food & Beverage Assistant to support the restaurant team in delivering a luxury dining experience. The role requires exceptional customer service, attention to detail, and a strong foundation in F&B service.

Flexible, team-oriented candidates who can work weekends and late evenings, with knowledge of wine and fine foods, are encouraged to apply. A Forbes Five-Star property, the hotel values discretion, hospitality, and a superior guest

Qualifications

• High school diploma or equivalent.
• Previous experience in food and beverage service, preferably in a luxury hotel setting.
• Strong work ethic and commitment to providing exceptional service.
• Minimum of 21 years of age.
• Flexible schedule with weekends and late evenings.
• Ability to speak a language other than English (French, Italian, or Spanish preferred).

Responsibilities

• Assist with setting tables according to hotel standards; ensure linens, silverware, and glassware are clean and presentable.
• Record and process guest orders; communicate dietary restrictions to kitchen and staff.
• Clear and reset guest tables.
• Provide information on hotel amenities and services.
• Understand dietary restrictions and allergies; maintain cleanliness and sanitation.
• Assist with inventory control of food and beverages using FIFO and HACCP principles.
• Collaborate with team members to ensure smooth cross-department operations.

Skills

Food & Beverage Knowledge

Guest Service

Attention to detail

Team player

Communication skills

Education

High School Diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Hourly Westerly, RI, US

Salary Range: $15.00 To $22.00 Annually

Ocean House Management

Food & Beverage Assistant

A Place Unlike Any Other.

Perched high on the bluffs of Watch Hill, RI, the Ocean House overlooks a pristine stretch of private beach with sweeping views of the Atlantic Ocean, Montauk and Block Island.

A member of the exclusive Relais & Chateaux Collection and only one of fourteen hotels in the World that hold triple Five-Star with Forbes, Ocean House offers uncompromising service and world-class amenities, while paying homage to New England's golden age of hospitality with timeless elegance and renewed civility.

Scope of Position

The Ocean House Food & Beverage Assistant supports the restaurant team in providing a luxury dining experience. This role requires excellent customer service skills, attention to detail, and a strong foundation in Food & Beverage Service. A flexible, team-oriented approach and a strong sense of urgency are essential to delivering an exceptional guest experience.

Hourly Staff Schedule Requirements

All employees are kindly asked to understand that the property operation is 24 hours a day, 7 days a week, inclusive of all holidays. While the company will make every attempt to create a work and life balance, all hourly paid team members may be asked to work extended shifts and additional days based on business demands. The busiest days during the season (Memorial Day through Columbus Day) are the weekend days from Friday through Sunday and on holiday weekends that are celebrated on Mondays, this can include Mondays. All seasonal staff must be aware and able to work all weekends; requesting time off for a holiday weekend may not and will likely not be granted. The more flexible you are the more you can learn, grow, earn.

Reporting Relationship

The position reports to : Rest aurant Manager

Key Responsibilities

Reasona ble accommodation may be made to enable individuals with disabilities to perform the essential functions.

Assist with setting tables in dining areas according to hotel standards, ensuring that all linens, silverware, and glassware are clean, presentable, and arranged to Ocean House and Forbes Travel Guide Standards

Assist in accurately recording and processing guest orders as needed, ensuring that all details, including dietary restrictions and special requests, are communicated effectively to the kitchen and the necessary individuals

Assist with clearing and resetting guest tables

Be knowledgeable about the hotel's other amenities and services, such as spa treatments, fitness center, and concierge services, to provide guests with comprehensive information

Demonstrate thorough understanding of dietary restrictions and allergies

Strive for excellence to exceed the guests' expectations

Maintain a clean and sanitized work environment, including restaurant service stations, storage areas, and shared Food & Beverage areas

Properly care for and maintain Food & Beverage equipment, such as service trays, utensils, and beverage dispensers

Assist with inventory control of food and beverage supplies, ensuring that items are properly stocked and rotated using the FIFO method and HAACP principles

Collaborate with other team members to ensure that cross departmental operations are smooth and supportive of positive work environment

Treat all guests and colleagues with respect and dignity

Maintain the highest standard of honesty and ethical behavior

Be flexible and adaptable to changing responsibilities, tasks and work assignments

Practice proper grooming and uniform standards at all times

Required Job Knowledge and Skills

Strong understanding of food and beverage service , including menu items, preparation methods, and beverage pairings

Well-developed interpersonal skills and the ability to provide luxury customer service in a professional and courteous manner

Pays close attention to detail, ensuring that all orders are prepared and delivered accurately

Effective verbal and written communication skills to interact with guests, kitchen staff, and other team members

Ability to stand and walk for extended periods, lift and carry heavy trays, and perform other physical tasks as required

Qualifications

High school diploma or equivalent

Previous experience in food and beverage service, preferably in a luxury hotel setting

Strong work ethic and commitment to providing exceptional service

Minimum of 21 years of age

Strong communication and people skills

Flexible schedule with the ability to work weekends and late evenings

Ability to speak a language other than English. Preferably French, Italian, or Spanish

Knowledge of wine, and fine foods preferred

Physical Requirements:

Experience:

3 + years’ work experience in a Luxury property, FORBES Four or Five Star rated, or AAA Five Diamond rated preferred

Minimum of one year’s work experience in a Relais & Chateaux property preferred

Minimum of one year work experience in a seasonal or destination resort preferred

Preferred Educational Levels:

1 -year degree from an accredited university in Hospitality Management, Business Administration, or related major; 4 years’ experience in rooms operations, management operations, or related professional area.

OR

4-year bachelor's degree in Hospitality Management , Business Administration, or related major; 4 years’ experience in rooms operations , management operations, or related professional area.

OR

1+ years’ work experience in a Luxury property, FORBES Four or Five Star rated.

High school diploma or equivalent required

1 + years of fine dining or luxury hospitality experience preferred

Previous experience in a Forbes Four- or Five-Star property is a plus

Experience in a seasonal resort environment is preferred

Language Skills:

Fluency of the English language is required (read, write, speak)

Ability to speak a language other than English. Preferably French, Italian, or Spanish.

This job description in no way states or implies that these are the only duties to be performed by the person occupying this position. The person in this position will be required to perform any other job-related duties assigned by their supervisor.

PHYSICAL ACTIVITIES, VISUAL ACUITY, AND WORKING CONDITIONS OF:

Food &