Coaching Operations Lead - Scale & Enablement

OpenKrill; United States; À distance; USD 95 000 - 140 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Remote-first culture

Medical, dental, vision insurance

401(k) retirement plan

Paid holidays & PTO

Laptop provided

Professional development budget

Parental leave

Résumé du poste

OpenKrill is seeking an Operations Lead, Coaching in the United States to design, implement, and scale coaching operations. You will own onboarding, systems, data, and the enablement of a growing coaching team, working with product, engineering, and client success to drive learner outcomes.

You will lead process improvements, analytics, and documentation while building durable solutions that support rapid team growth and high-quality coaching experiences for learners nationwide.

Qualifications

• At least 4 years of experience in operations, project management, consulting, or a related field.
• Demonstrated experience building, redesigning, or improving an operational process or system, with clear examples of measurable results.
• A continuous-improvement mindset, with the ability to identify repetitive work and automate, standardize, simplify, or eliminate it.
• Strong data skills, including experience working with spreadsheets, databases, dashboards, and operational metrics to inform day-to-day decisions and longer-term planning.
• Excellent organizational and project management skills, with the ability to coordinate multiple priorities, manage moving pieces, and adapt calmly when circumstances change.
• Strong problem-solving skills and the ability to investigate underlying causes rather than relying on temporary fixes.
• Clear written and verbal communication skills, with the ability to create useful documentation, explain processes, and collaborate effectively across teams.
• A dependable, proactive working style and a track record of building trust with colleagues and following through on commitments.
• Comfort working in an environment where systems and processes are still evolving and where experimentation, learning, and iteration are encouraged.
• Genuine interest in education, coaching, employee development, or helping people grow professionally.

Responsabilités

• Design and continuously improve the coach onboarding process, helping new coaches move from offer acceptance to their first learner call efficiently and confidently.
• Build scalable onboarding systems and workflows that can support substantial growth in coaching team size and operational volume.
• Own the coaching operating system, including tools, access permissions, partner and client context, policies, documentation, and resources.
• Serve as a primary point of contact for coach questions while developing self-service resources that help coaches find information and resolve common issues independently.
• Identify operational bottlenecks, investigate root causes, and implement sustainable solutions through automation, improved tools, standardized templates, and clearer processes.
• Maintain accurate coaching databases, operational records, and key performance metrics to support reliable staffing, planning, and program decisions.
• Collect and analyze coach feedback, translating recurring challenges and emerging needs into strategic process and system improvements.
• Partner with program and client success teams to align coaching resources with client engagement needs and improve outcomes for learners and business partners.
• Help develop and refine coach recruitment, onboarding, management, and support practices as team requirements and coaching programs evolve.
• Collaborate with product and engineering teams to improve the tools, workflows, and systems that support coaching operations.
• Contribute to the ongoing development of coaching practices by testing new approaches, evaluating results, and refining operational playbooks as the work changes.

Connaissances

Operations

Process Improvement

Data Analysis

Project Management

Documentation

Stakeholder Collaboration

Automation

Education/Coaching Interest

Description du poste

OpenKrill is seeking an Operations Lead, Coaching in the United States to design, implement, and scale coaching operations. You will own onboarding, systems, data, and the enablement of a growing coaching team, working with product, engineering, and client success to drive learner outcomes.

You will lead process improvements, analytics, and documentation while building durable solutions that support rapid team growth and high-quality coaching experiences for learners nationwide.