Coach Fleet Maintenance and Field Support Manager (West Region)

Motor Coach Industries; Colorado; On-site; USD 95,000 - 105,000; Full time

Job summary

Motor Coach Industries seeks a Coach Fleet Maintenance and Field Support Manager responsible for troubleshooting and providing technical support to enhance customer satisfaction and resolve issues for motor coach products. The role requires extensive travel and detailed electrical diagnostics, with a strong emphasis on customer service and technical proficiency.

Benefits

Company Paid Base Dental & Vision Coverage

Medical Insurance - Employer HSA Contribution Plan Options

401K plan with Company Match

Paid Vacation, Sick, and Holidays

Qualifications

• 5 years supporting Motor Coach brand products or 10 years with non-Motor Coach products.
• CFC12-12 Certified and Technician Type II MV AC EPA Certification.
• Familiarity with electrical systems such as I.O. Controls and Vansco.

Responsibilities

• Provide technical support and troubleshoot for internal/external customers.
• Document and initiate warranty claims and product issues.
• Travel frequently (90%) to diagnose service and maintenance occurrences.

Skills

Customer service skills

Troubleshooting

Electrical systems diagnostics

Technical support

Education

High School Diploma or GED

Tools

Smartire/Smartwave

Cummins Insite

Bendix ABS

Job description

Coach Fleet Maintenance and Field Support Manager (West Region)

Coach Fleet Maintenance and Field Support Manager (West Region)

3 weeks ago Be among the first 25 applicants

MCI is North America's public and private market motor coach leader. Products include the luxury J-Series (an industry best-seller for over a decade), the workhorse D-Series, and the brand new zero-emission luxury and commuter coaches: the battery-electric J4500 CHARGE and MCI D45 CRT LE CHARGE. MCI also provides maintenance, repair, 24-hour roadside assistance, parts, and technician training through the industry's only Automotive Service Excellence (ASE) accredited MCI Academy. Further information is available at www.mcicoach.com.

Position Summary

The Technical Solutions Manager is responsible for successfully troubleshooting and providing technical support to both internal and external customers. In this critical role, the job holder travels to different sites to diagnose, troubleshoot and document service and maintenance occurrences with MCI's product.

WHAT YOU WILL DO:

• Receive and respond to incoming customer calls and e-mail providing them with troubleshooting assistance and technical information
• Assist customers in understanding service manuals
• Initiate new coach warranty claims
• Provide 24 hour on-call emergency support
• Document trouble shooting procedures and product issues
• Initiate and assist with campaign completion
• Provide detailed information daily on new coach issues
• Work with engineers to document, contain and countermeasure issues
• Travel is required (90%)
  
  
  

WHAT YOU NEED TO BE SUCCESSFUL:

• High School Diploma or GED
• Experience programming vehicle electrical systems
• Experience running electrical systems, power train, and air system diagnostics
• Proficiency with I.O. Controls, Vansco, and Actia Muliplex electrical systems
• Minimum of 5 years supporting Motor Coach brand products or 10 years supporting non-Motor Coach brand products
• CFC12-12 Certified and Technician Type II MV AC EPA Certification
• Detailed knowledge of HVAC systems
• Commercial Driver's License (CDL) with required medical cert. card (preferred)
• Familiarity with the following software: Smartire/Smartwave, Amerex, Bendix ABS/Traction control, CAT, DDDL, Cummins Insite, ZF and Allison Transmission diagnostics, WABCO systems would be considered an asset
• Must be computer literate (Word, Excel, Microsoft products)
• Superior customer service skills
• This role requires extensive travel to various locations Monday through Friday. Flexibility and availability for travel throughout the workweek are essential
  
  
  

WHY JOIN OUR TEAM:

• Benefits Starting Day One of Employment!
• Company Paid Base Dental & Vision Coverage
• Company Paid Life Insurance
• Medical Insurance - Employer HSA Contribution Plan Options
• Competitive Wages
• 401K plan with Company Match
• Paid Vacation, Sick, and Holidays
• Employer organized events throughout the year
• We value safety, high quality products and employee engagement in everything we do
• Ongoing employee development through a variety of in-house training initiatives
  
  

$95,000 - $105,000

OUR WHY:

We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable.

NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information is available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, www.nfi.parts, www.alexander-dennis.com, www.arbocsv.com, and www.carfaircomposites.com.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at Motor Coach Industries by 2x

Get notified about new Coach jobs in Colorado, United States.

Denver, CO $105,000.00-$115,000.00 3 weeks ago

Online Sales & Coaching - Time Flexible Role | Remote

Elizabeth, CO $120,000.00-$150,000.00 4 weeks ago

Global High-Ticket Sales Executive | Leadership Development Coach Experience a Plus

Transformational Life & Business Consultant

Principal Customer Success Manager - Strategic (Remote)

Denver, CO $140,000.00-$160,000.00 2 weeks ago

Dealer Performance Coach – Denver Region

Aurora, CO $105,000.00-$115,000.00 3 weeks ago

Denver, CO $120,000.00-$200,000.00 2 weeks ago

Denver, CO $135,100.00-$148,600.00 2 days ago

Denver, CO $160,000.00-$200,000.00 5 days ago

Manager, Software Engineering (Consumer Comms)

Aurora, CO $137,000.00-$160,000.00 11 hours ago

Senior Specialist, AMS Partner Marketing, West

EverHealth - Head of Compliance (Remote, US)

Denver, CO $140,000.00-$165,000.00 11 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.