Coach Fleet Maintenance and Field Support Manager (West Region)

New Flyer; Denver (CO); On-site; USD 95,000 - 105,000; Full time

Job summary

Join an innovative leader in the transportation industry as a Technical Solutions Manager. This role is pivotal in providing technical support and troubleshooting for luxury and commuter coaches. You will engage with internal and external customers, assisting them with service manuals and warranty claims while ensuring high-quality service delivery. With extensive travel required, you'll be at the forefront of diagnosing and resolving issues, making a real impact on customer satisfaction. This position offers competitive wages, comprehensive benefits from day one, and opportunities for ongoing professional development. If you're passionate about customer service and technical solutions, this is the perfect opportunity for you.

Benefits

Company Paid Base Dental & Vision Coverage

Company Paid Life Insurance

Medical Insurance - Employer HSA Contribution Plan Options

401K plan with Company Match

Paid Vacation, Sick, and Holidays

Employer organized events throughout the year

Ongoing employee development through training initiatives

Qualifications

• 5+ years experience supporting Motor Coach brand products.
• CFC12-12 Certified and Technician Type II MV AC EPA Certification.
• Detailed knowledge of HVAC systems.

Responsibilities

• Troubleshoot and provide technical support to customers.
• Document troubleshooting procedures and product issues.
• Travel to different sites for diagnostics and support.

Skills

Programming vehicle electrical systems

Electrical systems diagnostics

Customer service skills

HVAC systems knowledge

Computer literacy (Word, Excel)

Education

High School Diploma or GED

Tools

I.O. Controls

Vansco

Actia Multiplex

Smartire/Smartwave

Bendix ABS/Traction control

Cummins Insite

ZF and Allison Transmission diagnostics

WABCO systems

Job description

Description

MCI is North America's public and private market motor coach leader. Products include the luxury J-Series (an industry best-seller for over a decade), the workhorse D-Series, and the brand new zero-emission luxury and commuter coaches: the battery-electric J4500 CHARGE and MCI D45 CRT LE CHARGE. MCI also provides maintenance, repair, 24-hour roadside assistance, parts, and technician training through the industry's only Automotive Service Excellence (ASE) accredited MCI Academy. Further information is available at www.mcicoach.com.

POSITION SUMMARY

The Technical Solutions Manager is responsible for successfully troubleshooting and providing technical support to both internal and external customers. In this critical role, the job holder travels to different sites to diagnose, troubleshoot and document service and maintenance occurrences with MCI's product.

WHAT YOU WILL DO:

• Receive and respond to incoming customer calls and e-mail providing them with troubleshooting assistance and technical information
• Assist customers in understanding service manuals
• Initiate new coach warranty claims
• Provide 24 hour on-call emergency support
• Document trouble shooting procedures and product issues
• Initiate and assist with campaign completion
• Provide detailed information daily on new coach issues
• Work with engineers to document, contain and countermeasure issues

• Travel is required (90%)

WHAT YOU NEED TO BE SUCCESSFUL:

• High School Diploma or GED
• Experience programming vehicle electrical systems
• Experience running electrical systems, power train, and air system diagnostics
• Proficiency with I.O. Controls, Vansco, and Actia Muliplex electrical systems
• Minimum of 5 years supporting Motor Coach brand products or 10 years supporting non-Motor Coach brand products
• CFC12-12 Certified and Technician Type II MV AC EPA Certification
• Detailed knowledge of HVAC systems
• Commercial Driver's License (CDL) with required medical cert. card (preferred)
• Familiarity with the following software: Smartire/Smartwave, Amerex, Bendix ABS/Traction control, CAT, DDDL, Cummins Insite, ZF and Allison Transmission diagnostics, WABCO systems would be considered an asset.
• Must be computer literate (Word, Excel, Microsoft products)
• Superior customer service skills
• This role requires extensive travel to various locations Monday through Friday. Flexibility and availability for travel throughout the workweek are essential.

WHY JOIN OUR TEAM:

• Benefits Starting Day One of Employment!
• Company Paid Base Dental & Vision Coverage
• Company Paid Life Insurance
• Medical Insurance - Employer HSA Contribution Plan Options
• Competitive Wages
• 401K plan with Company Match
• Paid Vacation, Sick, and Holidays
• Employer organized events throughout the year
• We value safety, high quality products and employee engagement in everything we do.

• Ongoing employee development through a variety of in-house training initiatives.

$95,000 - $105,000

OUR WHY:

We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable.

NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information is available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, www.nfi.parts, www.alexander-dennis.com, www.arbocsv.com, and www.carfaircomposites.com.