Co-op Product Management Intern – Customer App

Optimum; Bethpage (NY); On-site; USD 34,000 - 41,000; Full time

Job summary

Optimum is seeking a motivated Product Management Intern to join the Product team within the B2C organization. You will help shape the future of our customer management app, which lets customers manage internet, streaming, WiFi, and bill pay.

This hands‑on internship offers exposure to real product development in a fast‑moving industry. You will work closely with product managers, participate in sprint ceremonies, and contribute to KPI tracking and competitive research.

Qualifications

• Currently enrolled in a Bachelor’s or Master’s degree program (MBA preferred) in Business, Computer Science, Engineering, Data Science, or related fields.
• Strong written and verbal communication skills with the ability to create structured, clear documentation and user stories.
• Analytical thinker comfortable with data analysis, using tools such as Excel, Google Sheets, or similar platforms.
• Basic understanding of product management principles and the agile development process.
• Interest in internet technologies, broadband services, and consumer connectivity products.
• Exposure to using AI tools to support product work such as drafting requirements, synthesizing research, or analyzing data, along with a working understanding.

Responsibilities

• Draft and refine detailed PRDs and user stories for new and existing customer app features.
• Perform data analysis to evaluate app performance and adoption, identify trends, and support go‑to‑market decisions.
• Work cross‑functional with engineering, design, marketing, and customer care teams to ensure product initiatives are aligned and delivered on time.
• Participate in agile product development processes, including sprint planning, daily stand‑ups, and backlog grooming.
• Assist in competitive research and benchmarking of self‑service and customer management apps across the broadband and streaming industry.
• Help track and report on KPIs and user engagement metrics to inform future product enhancements.

Skills

Strong written and verbalcommunication

Analytical thinker

Basic understanding of product mgmt

Interest in internet technologies

AI tools exposure for product work

Education

Bachelor’s or Master’s in Business/CS/Engineering/Data Science

Tools

Excel

Google Sheets

Jira

Confluence

Figma

Tableau

Job description

Optimum is seeking a motivated Product Management Intern to join the Product team within the B2C organization. You will help shape the future of our customer management app, which lets customers manage internet, streaming, WiFi, and bill pay.

This hands‑on internship offers exposure to real product development in a fast‑moving industry. You will work closely with product managers, participate in sprint ceremonies, and contribute to KPI tracking and competitive research.