Co-op, In-Flight Crew Resources and Insights (Spring 2027)

Delta Air Lines, Inc.; Atlanta (GA); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Housing stipend

Job summary

Delta Air Lines, Inc. in Atlanta is seeking an In-Flight Crew Resources & Insights co-op to collaborate with analytics professionals on Flight Attendant crew optimization.

You will measure performance, research data, and develop dashboards while supporting scheduling models and process improvements. Candidates must be enrolled in an undergraduate program and available for three alternating semesters of full-time work; housing stipends are provided for eligible relocations.

Qualifications

• Undergraduate student pursuing a 4-year degree (CS, Analytics, Econ, IE, IS).
• Available for three alternating semesters of full-time work.
• Must report in-person to Delta World Headquarters, Atlanta, GA, or relocate with housing stipend.
• Strong communication, teamwork, and continuous improvement mindset.
• Proficiency in MS Office; Python/SQL knowledge preferred.

Responsibilities

• Drive operational excellence by measuring current performance and identifying optimization opportunities.
• Research, analyze, and interpret operational data.
• Develop new reports and dashboards and automate existing ones.
• Perform reliability/root-cause analysis.
• Evaluate and provide recommendations for improvements of key metrics.
• Proactively reduce flight delays through scheduling optimization.
• Maintain, run and improve staffing models to support scheduling operations.
• Provide strategic and operational support and develop performance metrics and goals.
• Develop success factors and statistical evaluations of new procedures and systems.

Skills

Python

SQL

Microsoft Office

Communication

Teamwork

Project management

Education

Bachelor's degree in CS/Analytics/IS or related

Tools

Database query tools

Macro programming

Job description

How You'll Help Us Keep Climbing (Overview & Key Responsibilities)

In-Flight Crew Resources and Insights Co-ops will work with analytics professionals in the operation focused on Flight Attendant crew optimization.

• Drive operational excellence by measuring current operational performance and/or customer satisfaction and identifying optimization opportunities
• Research, analyze, and interpret operational data
• Develop new reports and dashboards and automate existing ones
• Perform reliability/root-cause analysis
• Evaluate and provide recommendations for improvement of key operational metrics
• Seek process improvement recommendations to proactively reduce flight delays through schedule optimization
• Maintain, run and improve staffing models to support scheduling operations
• Provide strategic and operational support and develop performance metrics and goals
• Develop success factors and statistical evaluations of new procedures and systems

Students are required to complete three alternating semesters of work and school; all rotations must be completed before the student's graduation. Note: Students are not permitted to work part-time hours and should refrain from taking classes and working as a co-op in the same semester.

The full-time work schedule for this role, while remaining actively enrolled in an approved undergraduate curriculum, is as follows:

• Spring 2027
• Fall 2027
• Summer 2028
• Please ensure that this alternating semester rotation works with your university, curriculum, and/or academic advisor before applying

What You Need To Succeed (Minimum Qualifications)

• Enrolled in an Undergraduate program in pursuit of a Bachelor’s degree in Computer Science, Analytics, Economics, Industrial Engineering, Information Systems, or similar 4-year degree program
• Available for three alternating semesters for full-time work
• Ability to report in-person to Delta’s World Headquarters (Atlanta, GA) or willing to relocate each semester (housing stipends will be provided to students who meet the minimum criteria)
• Team oriented and highly supportive of continuous improvement methodologies
• Strong organizational, project management, and verbal/written communication skills are essential
• Proficiency in Microsoft Office Suite and data analysis tools and concepts
• Proficiency in Python, SQL or similar database query tool knowledge and Macro programming is strongly preferred
• Consistently prioritizes safety and security of self, others, and personal data.
• Embraces diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States.