Co-Manager II

Guess?, LLC.; Concord (NC); On-site; USD 55,000 - 70,000; Full time

Job summary

GUESS Factory in Concord Mills, Concord, NC is seeking a Co-Manager to lead the sales floor and assist the Store Manager in daily operations and customer experience.

The role requires a minimum of two years in managerial leadership, strong PC skills, and the ability to train staff, manage payroll, and drive store profitability. This on-site position at 8111 Concord Mills Blvd offers growth opportunities and a focus on customer satisfaction.

Qualifications

• Two years of managerial experience with a proven sales and profit track record.
• Proficiency in personal computer use and detailed report analysis.
• High school education or equivalent preferred; ability to lift 30 pounds and stand for 8 hours.

Responsibilities

• Lead by example by training and coaching associates on product knowledge and selling skills.
• Meet or exceed profitability expectations in store sales and operations.
• Create and execute strategies to maximize store sales and control expenses.
• Ensure compliance with company policies and loss prevention measures.

Skills

Leadership

Sales management

Training & coaching

Communication

Education

High school diploma or equivalent

Tools

MS Office

Job description

Position Overview

The Co-Manager is responsible for selling floor leadership with the overall goal of customer satisfaction. They act as second in command, assisting the Store Manager in the overall running of an individual store.

Reports To

Store Manager

Supervises

Assists Store Manager with key holders and all store associates

Essential Functions

People Development

• Recruitment & Retention: Network, recruit, hire, develop, and retain high-quality management and associates to fill store profiles and support succession planning.
• Training Completion: Ensure all associates complete training per company guidelines.
• Leadership by Example: Lead by example by training, developing, and providing ongoing feedback and coaching on product knowledge, selling skills, visual merchandising, and delivering the customer experience.

Customer Experience

• Customer Service: Ensure an excellent level of customer service is a priority at all times by consistently executing and achieving the Customer Experience through regular assessment, coaching, and follow-up with the team.
• Visual Merchandising: Implement all visual merchandising standards, directives, promotions, and maintain overall cleanliness and organization of the sales floor and stockroom.

Drive Sales & Profitability

• Sales Goals: Meet or exceed profitability expectations for the store in sales, payroll, shrink, and conversion.
• Strategic Execution: Create and execute strategies to maximize store sales and control expenses.

Operational Effectiveness

• Payroll Management: Meet all payroll expectations.
• Loss Prevention: Control company assets by meeting all loss prevention measures.
• Policy Compliance: Execute and comply with all company policies and procedures.

Additional Responsibilities

• Decision Making: Use sound judgment when making decisions.
• Communication: Maintain excellent communication skills.
• Integrity & Respect: Act with integrity and respect.
• Adaptability: Adapt to changes required by the business.
• Multitasking: Ability to handle multiple tasks simultaneously.
• Additional Duties: Assume and complete other duties as assigned by the supervisor.

Job Requirements

• Minimum two years of managerial experience with a proven track record for driving sales and profit results, and training and developing a team of individuals.
• Proficiency in personal computer use and detailed report analysis.
• High school education or equivalent preferred.
• Ability to perform heavy lifting in excess of 30 pounds.
• Ability to stand for a minimum of eight hours during scheduled shifts.

Brand

GUESS Factory

Store

3202

Store Address

8111 Concord Mills Boulevard, #227 - Concord, NC 28027

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