Co Manager

Books A Million; Matthews (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Health, dental, and vision coverage

Life and disability insurance

401(k) with company match

Paid time off

Employee discounts on books

Employee assistance program

Job summary

Books A Million is seeking a Co-Manager to lead daily store operations at our Matthews location. You will work as Manager On Duty with the leadership team to maximize sales, service, and merchandising execution while ensuring compliance with policies.

You will develop associates, manage budgets, and coordinate communications across the team. The role requires prior supervisory experience and a strong customer-service mindset.

Qualifications

• 21 years of age or older.
• High school diploma or equivalent, some college preferred.
• Previous experience in a supervisor role.
• Successful completion of all required background screenings.

Responsibilities

• Lead category team to maximize sales and customer service in line with company policies.
• Operate the store as Manager On Duty with the management team.
• Maintain store security as a key-holding manager.
• Ensure top customer service and resolve complaints satisfactorily.
• Maintain merchandising, cleanliness, and operational efficiency.
• Manage stock levels and cadence within the monthly budget.
• Train and develop associates and leads.
• Facilitate daily briefings and regular team meetings.
• Audit buyback to ensure policy compliance.
• Handle banking tasks: deposits and cash pickup as needed.
• Consult with the General Manager on associate performance.
• Perform other duties as assigned.

Skills

Interpersonal skills

Team management

Action oriented

Communication skills

Education

High school diploma or equivalent

Some college preferred

Tools

Computer and cash register skills

Job description

US:NC:Matthews | Retail | ACTIVE FULL TIME

Posted 2 days ago

Description

Job Description

The Co-Manager manages the day-to-day operation of the store as a Manager On-Duty in conjunction with the management team members to maximize sales and customer service and oversees the execution of the Merchandising plan to maintain compliance and store standards.

Roles and Responsibilities

• Maximizes profits and customer service by leading assigned category team and operating the store in adherence to all company policies, procedures, and guidelines.
• Operates the store as the Manager On Duty in conjunction with the management team.
• Maintains the physical security of the store they are assigned, and in doing so is a key-holding member of management.
• Ensures highest level of customer service and handles customer complaints to a satisfactory conclusion.
• Maintains category merchandising and cleanliness and ensures operational efficiency.
• Maintains used category cadencing and stock levels within the monthly budget.
• Trains and develops Associates and Leads.
• Facilitates effective communication to all store Associates through daily briefings and weekly and monthly meetings.
• Audits buyback throughout the day to ensure all policies and procedures are being followed.
• Drops off bank deposit and picks up change order as needed.
• Consults with the General Manager on associate performance.
• Performs other duties as assigned.

Scheduling Requirements

• All managers follow the 3 or 4 Manager Rotation schedule, depending on the number of managers in the store.
• All managers must have open availability and be able to work opening shifts, closing shifts, or other shifts as needed, OR have availability approved by District Manager if open availability is not possible.
• All managers are Full Time and may work up to 45 hours per week.

Core Competencies

• Interpersonal Skills
• Team Management and Development
• Action Orientation
• Strong verbal and written communication skills

Qualifications and Education Requirements

• 21 years of age or older
• High school diploma or equivalent, some college preferred
• Previous experience in a supervisor role
• Successful completion of all required background screenings

Preferred Skills

• Computer and cash register skills

Physical and Environmental Requirements

• Must be able to stand and walk for extended periods of time
• Must be able to use hands/arms to operate a keyboard and telephone for repetitive motion activities
• Must be able to lift or team lift objects up to 50 lbs., with or without assistance
• Must be able to communicate using speech, sight, and sound with or without an assistive device
• Must be able to stand, walk, climb, bend, stoop, or crouch while performing daily activities of the job

At 2nd and Charles, we're in the business of connecting people with stories-but our story starts with our associates. We believe that when our people feel supported, valued, and cared for, they're empowered to do their best work and create exceptional experiences for our customers.

• Competitive Compensation: Competitive pay with opportunities to earn performance-based incentives that recognize your contributions.
• Health & Wellness: Medical, dental, and vision coverage, along with Healthcare and Dependent Care Spending Accounts to help you care for yourself and those who depend on you.
• Financial Protection: Life insurance and disability coverage that provide peace of mind when you need it most.
• Retirement Savings: A 401(k) plan with company matching contributions to help you invest in your future with confidence.
• Paid Time Off: Generous paid time off so you can recharge, celebrate life's moments, and maintain a healthy work-life balance.
• Employee Discounts: Special discounts on books, gifts, toys, collectibles, and more- because we believe the things you love should be a little more accessible.
• Employee Assistance Program: Confidential counseling, resources, and support for you and your family whenever life brings unexpected challenges.

Benefit availability and eligibility are based on applicable requirements, including hours worked, employment status, position, and other plan-specific eligibility criteria.

When you join 2nd and Charles, you're joining more than a workplace- you're becoming part of a team that believes in supporting one another, celebrating successes, and growing together as a community. We're proud to invest in our associates because when you thrive, we all do.