2143 General Manager in Training

Books A Million; Matthews (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Health and wellness plan

401(k) with match

Paid time off

Employee discounts

Job summary

2nd and Charles, a Books-A-Million brand, seeks a General Manager in Training to lead daily store operations, drive sales, and deliver outstanding customer service under guidance from the GM. The role includes supervising staff, maintaining merchandising standards, and developing a strong management team.

Successful completion of the GMIT program offers potential for a store location of your own, with up to 45 hours per week and open-availability requirements.

Qualifications

• 21 years of age or older.
• High school diploma or equivalent required; college degree preferred.
• Previous supervisory experience is required.
• Strong customer service skills are essential.
• Demonstrated maturity and conscientiousness in the workplace.
• Ability to supervise a large number of associates.
• Strong decision-making and merchandising skills.
• Background screenings must be completed successfully.

Responsibilities

• Maximizes profits and customer service by leading and operating the store per policy.
• Operates the store as the Manager On-Duty with the team.
• Plans, organizes, and directs store activities under the GM.
• Ensures high levels of customer service and resolves issues.
• Maintains merchandising standards and product flow.
• Trains and develops associates and leads.
• Coaches and develops management staff under GM guidance.
• Facilitates communication through daily briefings and meetings.
• Assists GM in creating store schedules and coverage.
• Assists with associate and manager performance evaluations.
• Supports store reputation through community relations and partnerships.
• Duties may vary with store size or volume.

Skills

Customer service

Supervisory experience

Merchandising

Communication skills

Leadership

Education

High school diploma or equivalent

College degree in business-related field

Tools

POS systems

Job description

Job Description

The General Manager in Training is responsible for the day-to-day operation of the store in conjunction with the management team to maximize sales and customer service and assists the General Manager in all Store Operations. Upon successful completion of the GMIT program, the General Manager in Training will be considered for a store location of their own.

Roles and Responsibilities

• Maximizes profits and customer service by leading and operating the store in adherence with all Company policy and guidelines.
• Operates the store as the Manager On-Duty in conjunction with the management team.
• Plans, organizes, and directs store activities under the direction of the General Manager.
• Ensures highest level of customer service and handles customer complaints to a satisfactory conclusion.
• Maintains category merchandising and cleanliness and ensures operational efficiency and product flow within the store under the direction of the General Manager.
• Trains and develops Associates and Leads.
• Coaches, trains, and develops the Management staff under the direction of the General Manager.
• Facilitates effective communication to all store Associates through daily briefings and weekly and monthly meetings.
• Assists the General Manager in creating store schedules to provide adequate coverage for all aspects of the store.
• Consults with the General Manager on associate and manager performance.
• Assists General Manager in enhancing store’s reputation by establishing and maintaining good community relations and partnerships.
• Drops off bank deposit and pick up change order as needed
• Performs other duties as assigned.
• *Duties may vary depending on store size or store volume.

Scheduling Requirements

• All managers follow the 3 or 4 Manager Rotation schedule, depending on the number of managers in the store.
• All managers must have open availability and be able to work opening shifts, closing shifts, or other shifts as needed, OR have availability approved by District Manager if open availability is not possible.
• All managers are Full Time and may work up to 45 hours per week.

Core Competencies

• Interpersonal Skills
• Team Management and Development
• Action Orientation
• Strong verbal and written communication skills

Qualifications And Education Requirements

• 21 years of age or older
• High school diploma or equivalent required, college degree in business-related field preferred
• Previous experience in a supervisor role
• Strong customer service skills
• Demonstrated ability to act in a mature and conscientious manner
• Ability to supervise a large number of associates
• Strong decision-making, communication, and merchandising skills
• Successful completion of all required background screenings

Physical And Environmental Requirements

• Must be able to stand and walk for extended periods of time
• Must be able to use hands/arms to operate a keyboard and telephone for repetitive motion activities
• Must be able to lift or team lift objects up to 50 lbs., with or without assistance
• Must be able to communicate using speech, sight, and sound with or without an assistive device
• Must be able to stand, walk, climb, bend, stoop, or crouch while performing daily activities of the job

At 2nd and Charles, we're in the business of connecting people with stories—but our story starts with our associates. We believe that when our people feel supported, valued, and cared for, they're empowered to do their best work and create exceptional experiences for our customers.

Benefits

• Competitive Compensation: Competitive pay with opportunities to earn performance-based incentives that recognize your contributions.
• Health & Wellness: Medical, dental, and vision coverage, along with Healthcare and Dependent Care Spending Accounts to help you care for yourself and those who depend on you.
• Financial Protection: Life insurance and disability coverage that provide peace of mind when you need it most.
• Retirement Savings: A 401(k) plan with company matching contributions to help you invest in your future with confidence.
• Paid Time Off: Generous paid time off so you can recharge, celebrate life's moments, and maintain a healthy work-life balance.
• Employee Discounts: Special discounts on books, gifts, toys, collectibles, and more—because we believe the things you love should be a little more accessible.
• Employee Assistance Program: Confidential counseling, resources, and support for you and your family whenever life brings unexpected challenges.

Benefit availability and eligibility are based on applicable requirements, including hours worked, employment status, position, and other plan-specific eligibility criteria. When you join 2nd and Charles, you're joining more than a workplace— you're becoming part of a team that believes in supporting one another, celebrating successes, and growing together as a community. We're proud to invest in our associates because when you thrive, we all do.