CNRG Credit Specialist

Orgill, Inc.; Collierville (TN); On-site; USD 36,000 - 52,000; Full time

Job summary

Orgill, Inc. is seeking a Credit Assistant to support the Credit Department in managing customer accounts, processing credit applications, and assisting with collections.

You will maintain accurate records and provide excellent customer service while protecting company assets. The role requires strong organizational skills, attention to detail, and the ability to work with sales staff on account status, credit limits, and payment issues.

Qualifications

• High school diploma or equivalent required; some college coursework in accounting, finance, or business preferred.
• Prior accounts receivable, collections, or customer service experience is a plus.
• Strong written and verbal communication with a customer-focused approach.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Strong attention to detail, organizational skills, and ability to manage multiple priorities.
• Ability to work independently as well as part of a team.

Responsibilities

• Assist customers with account inquiries, payment questions, and credit-related concerns in a professional and timely manner.
• Process new customer credit applications, gather documentation, verify information, and set up accounts after approval.
• Support collections by contacting customers about past due accounts, sending statements, and documenting efforts.
• Maintain accurate customer records including notes, payment history, and correspondence.
• Communicate with sales staff on account status, credit limits, and payment issues.
• Monitor accounts to ensure compliance with credit policies and escalate issues as needed.
• Prepare and distribute reports on balances, aging, and collections activity.
• Assist with cash application, posting payments, and reconciling accounts as required.
• Provide administrative support to Credit Department including filing, data entry, and responding to requests.
• Participate in continuous improvement of credit and collections processes.

Skills

Communication skills

Attention to detail

Organizational skills

Team collaboration

Customer service

Education

High school diploma or equivalent

Some college coursework in accounting/finance/business

Tools

Microsoft Office

Excel

Word

Outlook

Job description

The Credit Assistant will support the Credit Department in managing customer accounts, assisting with credit applications, collections, and maintaining accurate account records. This role requires strong organizational skills, attention to detail, and the ability to provide excellent customer service while protecting company assets and ensuring timely payment of receivables.

Key Responsibilities:

• Assist customers with account inquiries, payment questions, and credit-related concerns in a professional and timely manner.
• Process new customer credit applications, including gathering required documentation, verifying information, and setting up accounts in the system once approved by the credit manager.
• Support the collections process by contacting customers regarding past due accounts, sending statements, and documenting all collection efforts.
• Maintain accurate and up-to-date customer records, including account notes, payment history, and correspondence.
• Communicate with sales staff regarding account status, credit limits, and customer payment issues.
• Monitor customer accounts to ensure compliance with credit policies and elevate issues as needed.
• Prepare and distribute reports related to account balances, aging, and collections activity.
• Assist with cash application, posting customer payments, and reconciling accounts as required.
• Provide administrative support to the Credit Department, including filing, data entry, and responding to
  internal and external requests.
• Participate in continuous improvement efforts to enhance credit and collections processes.
  

Qualifications:

• High school diploma or equivalent required; some college or coursework in accounting, finance, or business preferred.
• Prior experience in accounts receivable, collections, or customer service is a plus.
• Strong communication skills (written and verbal) with a professional, customer-focused approach.
• Proficient in Microsoft Office (Excel, Word, Outlook)
• Strong attention to detail, organizational skills, and ability to manage multiple priorities.
• Ability to work independently as well as part of a team.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.