CNIC N6 - Help Desk Support Specialist - Naples, Italy

Serco North America; Naples (FL); On-site; USD 55,000 - 93,000; Full time

Job summary

Join a leading company as a Helpdesk Support Specialist, where you will support the U.S. Navy's CNIC N6 program. Your role will involve managing user accounts, resolving technical issues, and ensuring smooth operation of telecom services. Ideal candidates will have a DoD Secret clearance and relevant IT certifications. This position offers a chance to make a significant impact while working in a dynamic environment.

Qualifications

• 6 years of relevant experience in IT, Cyber Security, or related field.
• Active DoD Secret security clearance required.

Responsibilities

• Manage and resolve network and domain user trouble calls.
• Support the implementation and upgrades of telecom services.
• Train users on the systems they are supporting.

Skills

Microsoft Office Suites

Education

High school diploma/GED

Graduate degree

Doctorate degree

Tools

CompTIA Security+

CISSP

CISM

Job description

Position Description

Are you a Helpdesk Support Specialist looking for a place where you can make a difference every day? Serco is the place for you! We have an exciting opportunity supporting the United States Navy and our CNIC N6 program at U.S. 6th Fleet based out of Naples, Italy.

CNIC Regional Offices enable improving operational performance and cost reductions through business process definition, analysis, and development of technical capabilities which automate processes or improve transparency for analytics and decision making.

This position is contingentupon your ability to maintain/transfer your Secret Clearance

In this role, you will:

• Manage and resolve network and or domain user trouble calls.
• Perform the activation or reactivation of telecom services.
• Support the creation, recreation and/or troubleshooting of user domain accounts, to include SIPRNet and NIPRNet user accounts, and reviewing and or approving the necessary request related forms.
• Support the implementation, installation, maintenance and upgrades of user SIPRNet, NIPRNet, and telephone drops.
• Support in the acquisition, implementation, installation, maintenance and upgrades of data encryptors.
• Support the implementation, installation, setup, maintenance, and upgrades of Video Teleconferencing (VTC) endpoints as well as providing VTC support to users, to include VTC endpoint meeting setup and troubleshooting.
• Support the installation, maintenance, and upgrade of needed cable infrastructure, such as fiber optic cables, copper Ethernet cables, and the required cable infrastructure pathways.
• Support the implementation, installation, setup, maintenance, and upgrades of telephones, to include Voice over Secure IP (VoSIP).
• Support the application/acquisition, maintenance, troubleshooting and upgrades of domain connected user computing platforms.
• Provide assistance in the application/acquisition, installation, maintenance, troubleshooting and upgrades of printers, scanners, fax machines, and other non-computing platform office essential systems.
• Provide assistance in the application, implementation and testing of security policies for user domain computing platforms.
• Develop and perform site surveys and determine requirements needed to support user domain requirements.
• Develop cost estimates of user requirements and providing the cost estimate to the appropriate approving authority and procurement officer for procurement when needed.
• Train users of the system that they are supporting or system that they are providing when required.

GET TO KNOW YOUR RECRUITER!

https://serco.kzoplatform.com/player/medium/2794495008890164823?embed=true&layout=fullscreen&overlay=false&auth=public

Qualifications

To be successful in this role, you will have:

• Active DoD Secret security clearance
  • U.S Citizenship required
• A current DoD IT 8570 Level II compliant certification such as CompTIA Security+, CAP, CASP, CCSK, CISSP, CISM, or CISA
• A high school diploma/GED and 6 years of relevant experience in technical training related to Information Technology, Cyber Security, Computer Science, or related discipline
  • Or a Graduate degree and 4 years of relevant experience
  • Or a Doctorate degree and 3 years of relevant experience
• Working knowledge of or proficiency in Microsoft Office Suites; to include but, not limited to Word, Excel Spreadsheet, Power Point and Access

Apply today to discover your place in our world!

In compliance with state and local laws regarding pay transparency, the salary range for this role is $55,549.42 to $92,583.07; however, Serco considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills.

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: [e-mail] or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email [e-mail].

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.