CNHF Business Intel Analyst

Children's National Hospital; Washington (District of Columbia); On-site; USD 60,000 - 80,000; Full time

Job summary

Children's National Hospital seeks an Analyst to join its team, focusing on supporting operations and fundraising through data insights. The role requires a Bachelor's degree and 4 years of relevant experience, with an emphasis on data quality and effective communication. The Analyst will develop data models and provide actionable insights to enhance fundraising performance and operational efficiency.

Qualifications

• 4 years of experience in data analytics or non-profit administration.
• Background in Data Science is a plus.
• Able to design and implement complex data models.

Responsibilities

• Analyze and synthesize relevant data for reporting based on needs.
• Provide data-driven insights to leadership.
• Conduct assessments of data and maintain quality governance.

Skills

Detail orientated

Analytical skills

Communication

Organizational skills

Education

Bachelor's Degree

Education in Data Analytics or related field

Tools

CRM platforms (e.g., Blackbaud)

Job description

Reporting to the Director of Data Science at Children's National Hospital Foundation (CNHF), the Analyst serves as an integral team member in supporting all CNHF operations and fundraising teams.

Analysts are responsible for:
• Developing in-depth knowledge of each team's objectives in order to facilitate helpful analysis and maintain data quality and integrity.
• Identifying, acquiring, synthesizing and analyzing relevant data for reporting based on business needs.
• Diagnosing and remediating data quality issues and providing timely reports on the status of those issues.
• Providing data-driven insights to CNHF leadership to drive the Foundation's growth.

Minimum Education
Bachelor's Degree (Required)

Education in Hospital Administration, Public Administration, Data Analytics, Management Information Systems, Computer Science,
Engineering or related field (preferred)
Background in Data Science a plus. (preferred)

Minimum Work Experience
4 years in non-profit administration or in data analytics and IT work experience. (Required)

Experience in fundraising analytics is a plus. (preferred)

Required Skills/Knowledge
Detail orientated with strong organizational skills and excellent communication (written and spoken).
Able to work in a team as well as independently and adapt quickly to dynamic tasks and deadlines resulting from new or changing priorities.
Diligence providing quality assurance on one’s own work and effective communication skills to provide status and escalate priority issues to leadership.
Able to think logically through data quality issues and drive resolution.
Can design and implement complex data models to facilitate analysis.

Functional Accountabilities
Data Systems & Science

• Identify opportunities in the use of fundraising technology and decision-support tools to improve operating efficiency and performance.

• Ensure the availability and quality of data to support senior leadership decision-making.

• Remain abreast of emerging technologies to be assimilated, integrated and introduced within the corporation, which will positively impact the Foundation’s operations and performance.

• Design and execute the development of analytic solutions using a range of methods and tools as appropriate for fundraising team needs and business growth.

• Train operations and fundraising users on how to best leverage dashboards, analytics and reports.

Data Integrity

• Experience using fundraising or CRM platforms such as Blackbaud (Raiser’s Edge or Luminate), ImportOMatic, or other relevant technologies.

• Conduct regular assessments of data to identify gaps and opportunities.

• Adhere to data governance standards.

• Maintain and update data governance and quality documentation as needed.

• Manage workstreams in a complex environment and use in-depth innovative data solutions for fundraising efforts.

Training and Technical Support

• Maintains documentation relating to data management including training guides, report specifications, and data dictionaries.

• Assists in maintaining the flow of accurate data sets to various tools that allow stakeholder access to information in a self-service manner and trains senior leaders and management on the effective use of such tools.

• May control and grant access to database and/or standard reports.

• Assists in training foundation staff

Organizational Accountabilities
Organizational Accountabilities (Staff)
Organizational Commitment/Identification

• Anticipate and responds to customer needs; follows up until needs are met

Teamwork/Communication

• Demonstrate collaborative and respectful behavior

• Partner with all team members to achieve goals

• Receptive to others’ ideas and opinions

Performance Improvement/Problem-solving

• Contribute to a positive work environment

• Demonstrate flexibility and willingness to change

• Identify opportunities to improve clinical and administrative processes

• Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility

• Use resources efficiently

• Search for less costly ways of doing things

Safety

• Speak up when team members appear to exhibit unsafe behavior or performance

• Continuously validate and verify information needed for decision making or documentation

• Stop in the face of uncertainty and takes time to resolve the situation

• Demonstrate accurate, clear and timely verbal and written communication

• Actively promote safety for patients, families, visitors and co-workers

• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance