CNC Production Support Specialist (On-Site)

Protocase Inc.; Wilmington (NC); On-site; USD 56,000 - 80,000; Full time

Benefits offered by this job

Training & Growth

Comprehensive Health Care

Vacation

Wellness Support

Social Events

Wilmington Lifestyle

Job summary

Protocase Inc. in Wilmington, NC, is seeking a mid-level CNC Manufacturing Support Specialist to bridge CNC Production with Engineering & Design Services. You will troubleshoot, develop CNC programs, and ensure production quality through effective documentation and escalation when needed.

The role emphasizes hands-on CAM programming, problem solving, and continuous improvement on the shop floor to keep production moving and compliant with drawings and specifications.

Qualifications

• Machining diploma, trade certification, Engineering Technology diploma, or equivalent hands-on experience.
• Minimum 3 years of CNC machining, programming, manufacturing engineering, or related experience.
• Experience troubleshooting CNC machining and production issues.
• Experience reading engineering drawings, blueprints, and manufacturing documentation.
• Experience independently solving technical manufacturing problems.

Responsibilities

• Support CNC Machining Department with programming, design, build-sheet, and manufacturing issues.
• Assess problems and determine whether they can be corrected immediately or require escalation.
• Complete fixes.
• Escalate complex issues to EDS Leads, programmers, engineers, or other technical resources.
• Submit NCRs and feedback and maintain clear records of production issues and corrective actions.
• Create, modify, verify, and troubleshoot CNC mill and lathe programs.
• Review drawings, blueprints, build sheets, and work instructions to determine machining requirements.
• Prepare CNC code, setup instructions, tooling information, and production documentation.
• Identify recurring problems and implement practical, long-term process improvements.
• Improve CNC programs, tooling, machines, workstations, and manufacturing processes.

Skills

CNC milling

CAM software

G-code

Troubleshooting

Decision making

Communication

Continuous improvement

Education

Machining diploma

Trade certification

Engineering Technology diploma

Tools

ESPRIT CAM

CNC programming

Job description

Protocase Inc. in Wilmington, NC, is seeking a mid-level CNC Manufacturing Support Specialist to bridge CNC Production with Engineering & Design Services. You will troubleshoot, develop CNC programs, and ensure production quality through effective documentation and escalation when needed.

The role emphasizes hands-on CAM programming, problem solving, and continuous improvement on the shop floor to keep production moving and compliant with drawings and specifications.