CNC Manufacturing Support Specialist — On‑Site Process Optimizer

Protocase; Wilmington (NC); On-site; USD 56,000 - 80,000; Full time

Benefits offered by this job

Training & Growth

Comprehensive Health Care

Vacation

Wellness Support

Social Events

Wilmington Lifestyle

Job summary

Protocase Inc. in Wilmington, North Carolina is seeking a CNC Manufacturing Support Specialist to join the Engineering & Design Services team.

This hands-on role connects production with engineering, troubleshooting on the shop floor, and implementing fixes to keep production moving while upholding quality standards. The ideal candidate has at least 3 years of CNC machining/programming experience, reads engineering drawings, and can advise on improvements.

Qualifications

• Minimum 3 years of CNC machining, programming, manufacturing engineering, or related experience.
• Experience troubleshooting CNC machining and production issues.
• Experience reading engineering drawings, blueprints, and manufacturing documentation.
• Experience independently solving technical manufacturing problems.

Responsibilities

• Support CNC Machining Department with programming, design, build-sheet, and manufacturing issues.
• Assess problems and determine whether they can be corrected immediately or require escalation.
• Complete fixes.
• Escalate complex issues to EDS Leads, programmers, engineers, or other technical resources.
• Submit NCRs and feedback and maintain clear records of production issues and corrective actions.
• Create, modify, verify, and troubleshoot CNC mill and lathe programs.
• Review drawings, blueprints, build sheets, and work instructions to determine machining requirements.
• Prepare CNC code, setup instructions, tooling information, and production documentation.
• Identify recurring problems and implement practical, long-term process improvements.
• Improve CNC programs, tooling, machines, workstations, and manufacturing processes.

Skills

CNC milling/turning

CNC programming

G-code

Troubleshooting

Documentation

Continuous improvement

Education

Machining diploma

Trade certification

Engineering Technology diploma

Tools

CAM software

G-code reference

Job description

Protocase Inc. in Wilmington, North Carolina is seeking a CNC Manufacturing Support Specialist to join the Engineering & Design Services team.

This hands-on role connects production with engineering, troubleshooting on the shop floor, and implementing fixes to keep production moving while upholding quality standards. The ideal candidate has at least 3 years of CNC machining/programming experience, reads engineering drawings, and can advise on improvements.