CNC Production Support Specialist

Protocase; Wilmington (NC); On-site; USD 56,000 - 80,000; Full time

Benefits offered by this job

Training & Growth

Health Care

Vacation

Wellness

Social Events

Coastal Living

Job summary

Protocase Inc. in Wilmington, North Carolina, is seeking a hands-on CNC Manufacturing Support Specialist to connect CNC Production with Engineering & Design Services.

You will troubleshoot issues on the production floor, complete hot fixes, support CNC programming, and route complex problems to the right technical resource to keep production moving while upholding quality standards. You will review drawings, prepare CNC code and setup instructions, and drive continuous improvement of tooling,

Qualifications

• Minimum 3 years of CNC machining, programming, manufacturing engineering, or related experience.
• Experience troubleshooting CNC machining and production issues.
• Experience reading engineering drawings, blueprints, and manufacturing documentation.
• Experience independently solving technical manufacturing problems.

Responsibilities

• Support CNC Machining Department with programming, design, build-sheet, and manufacturing issues.
• Assess problems and determine whether they can be corrected immediately or require escalation.
• Complete fixes.
• Escalate complex issues to EDS Leads, programmers, engineers, or other technical resources.
• Submit NCRs and feedback and maintain clear records of production issues and corrective actions.
• Create, modify, verify, and troubleshoot CNC mill and lathe programs.
• Review drawings, blueprints, build sheets, and work instructions to determine machining requirements.
• Prepare CNC code, setup instructions, tooling information, and production documentation.
• Identify recurring problems and implement practical, long‑term process improvements.
• Improve CNC programs, tooling, machines, workstations, and manufacturing processes.

Skills

CNC milling

CNC turning

Troubleshooting

Documentation

Communication

Education

Machining diploma, trade certification, Engineering Technology diploma, or equivalent hands-on experience

Tools

ESPRIT CAM

CAM software

G-code

Job description

Protocase Inc. in Wilmington, North Carolina, is seeking a hands-on CNC Manufacturing Support Specialist to connect CNC Production with Engineering & Design Services.

You will troubleshoot issues on the production floor, complete hot fixes, support CNC programming, and route complex problems to the right technical resource to keep production moving while upholding quality standards. You will review drawings, prepare CNC code and setup instructions, and drive continuous improvement of tooling,