CNC Laser Technician

Mac-Tech; Milwaukee (WI); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Company-provided service vehicle

Ongoing training opportunities

Job summary

A leading service provider in laser cutting technology is seeking skilled Laser Technicians to join our first-class service department. You will provide exceptional technical service and support for laser cutting machines, ensuring high performance and customer satisfaction. Ideal candidates will have experience in troubleshooting industrial laser systems, with strong mechanical and electrical knowledge. A competitive salary, comprehensive benefits package, and opportunities for continuous training are offered, alongside a company-provided service vehicle and equipment.

Qualifications

• Previous experience with industrial fiber laser metal cutting machines.
• Strong understanding of electro-mechanical systems and CNC controls.
• Ability to work independently while maintaining high performance.

Responsibilities

• Install and commission new laser cutting equipment.
• Troubleshoot, diagnose, and repair laser cutting machines.
• Deliver exceptional customer service on-site.

Skills

Troubleshooting and repairing industrial fiber laser cutting machines

Understanding of mechanical and electrical systems

Customer service skills

Ability to read technical documentation

Education

Technical training or certification in a related field

Tools

Multimeters

Oscilloscopes

CAD/CAM software

Job description

Mac‑Tech is seeking skilled Laser Technicians to join our growing, first‑class service department. This role is ideal for a high‑performing professional who takes pride in their work, communicates with authenticity, and brings enthusiasm to supporting customers in the field.

As a Laser Technician, you will deliver exceptional technical service, support, and installations for Mac‑Tech’s laser cutting machines while representing our commitment to long‑term customer partnerships.

Our Core Values

• High Performance – We take ownership, solve problems effectively, and deliver reliable results for our customers.
• Authenticity – We communicate honestly, act with integrity, and build trust through every interaction.
• Enthusiasm – We bring energy, passion, and a positive mindset to our work and customer relationships.

Responsibilities

• Install new laser cutting equipment, including commissioning, functional testing, and operator training
• Troubleshoot, diagnose, and repair laser cutting machines and related systems
• Identify, replace, and document parts as needed to restore equipment performance
• Deliver exceptional customer service while working on‑site at customer locations
• Read, interpret, and work from blueprints, electrical schematics, drawings, manuals, and technical documentation
• Accurately log service activities, time, and expenses in the Service Management System on a weekly basis
• Support the sales team as needed with product demonstrations and technical expertise
• Communicate clearly with the Service Manager to ensure customer expectations are met and exceeded

Requirements

• Previous experience troubleshooting and repairing industrial fiber laser metal cutting machines
• Strong understanding of mechanical, electro‑mechanical, servo‑electric, electrical, and hydraulic control systems
• Experience with Precitec cutting heads or similar systems preferred
• Working knowledge of CNC controls and their related applications
• Ability to read, understand, and draft electrical schematics, blueprints, and assembly drawings
• Experience using multimeters and oscilloscopes; CAD/CAM experience is a plus
• Proven ability to troubleshoot issues from initial description through diagnosis and repair
• Technical training or certification in a related field preferred
• Ability to work independently while maintaining a high‑performance standard
• Strong customer service and communication skills rooted in professionalism and authenticity
• Valid driver’s license with a good driving record
• Availability to work Monday–Friday, with occasional overtime and overnight travel

Benefits

• Dispatched directly from your home
• Competitive salary, overtime, bonus opportunities, and comprehensive benefits package
• In‑depth onboarding and continuous training
• Direct support from machine manufacturers
• Company‑provided service vehicle, laptop, and cell phone
• Extensive on‑the‑job training and fully paid manufacturer training
• Ongoing opportunities to grow technical skills and advance your career

Why Mac‑Tech

• For over 40 years, Mac‑Tech has maintained a relentless focus on serving our customers. Founded in 1984 to service and support metal fabrication equipment, we are well‑positioned to support customers throughout North America. Our success is built on long‑term partnerships, technical excellence, and leaving a positive, lasting impression with every service visit. At Mac‑Tech, we don’t just fix machines—we support our customers’ success with high performance, authenticity, and enthusiasm.