CNC Field Service Engineer

CHIRON America Inc.; Pennsylvania; On-site; USD 90,000 - 130,000; Full time

Job summary

CHIRON America Inc. is seeking a Field Service Engineer to install, troubleshoot, and repair CHIRON CNC machining centers with a focus on customer satisfaction.

Role requires reading mechanical drawings, troubleshooting up to 5-axis centers, and training users on operation and maintenance. Candidates should have a high school diploma, 10+ years of repair experience, and familiarity with Fanuc or Siemens controls.

Qualifications

• Advanced understanding of mechanical and electrical troubleshooting on CNC machining centers.
• Ability to read mechanical drawings and electrical schematics.
• Decision maker with positive attitude and ability to multi-task.
• Intermediate computer skills and Basic Microsoft Office (Word, Excel, Outlook) skills.
• Self-motivated and customer-centric.
• Strong verbal and written communication.

Responsibilities

• Troubleshoot and repair CNC machining centers.
• Setup, install, and commission of CNC machines and retrofits.
• Conducts training on operation and maintenance of CNC machines.
• Ensure machine performance meets OEM specifications.
• Provide technical advice and act as trusted advisor to customers.
• Submit detailed reports upon completion of service jobs.
• Maintain communication with Service Department, remote and at HQ in Charlotte, NC.
• Travel nationwide (including Canada, Mexico, and Germany).
• Work nights and weekends if necessary.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Reading drawings

Reading schematics

Communication skills

Microsoft Office basics

Customer-focused

Multi-tasking

Education

High School diploma

10+ years experience troubleshooting and repairing CNC machining centers

Experience with CHIRON/Fanuc/Siemens controls

Tools

Fanuc control

Siemens control

Job description

Company Description CHIRON America Inc., based in Charlotte, North Carolina, is part of the CHIRON Group SE headquartered in Tuttlingen, Germany. The CHIRON Group is a global leader in CNC vertical milling and mill-turn machining centers, offering turnkey and automation solutions for a wide range of industries. Its portfolio is complemented by comprehensive services, digital solutions, and products for additive manufacturing. The company serves key sectors such as automotive, mechanical engineering, medical and precision engineering, aerospace, and tool manufacturing, with about two-thirds of its machines and solutions exported worldwide. Applicants can expect to join an international organization with strong technical expertise and a broad customer base.

SUMMARY: The Field Service Engineer is responsible for the installation, troubleshooting and repair of CHIRON Group CNC machining centers with total customer satisfaction in mind and ensuring the users of Chiron machines are satisfied with its performance.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Troubleshoot and repair CNC machining centers.
• Setup, install, and commission of CNC machines and install retrofits.
• Conducts training on the operation and maintenance of CNC machining centers.
• Assures machine performance to the OEM specification.
• Renders technical advice and acts as a trusted advisor to customers.
• Provides detailed reports upon completion of service jobs.
• Maintains good communication with Service Department personnel both remote and at the headquarters in Charlotte, NC.
• 100% nationwide travel including some travel to Canada, Mexico and Germany.
• Works nights and weekends if necessary.

QUALIFICATIONS

• Advanced understanding of mechanical and electrical troubleshooting techniques on CNC machining centers.
• Ability to read mechanical drawings and electrical schematics.
• Decision maker with positive attitude and ability to multi-task.
• Intermediate computer skills and Basic Microsoft Office (Word, Excel, Outlook) skills.
• Self-motivated, customer-centric.
• Strong communication skills, both verbal and written.

EDUCATION and/or EXPERIENCE

• High School diploma or equivalent required.
• Minimum of 10 years’ experience troubleshooting and repairing up to 5-Axis CNC machining centers required.
• Experience working on CHIRON machining centers, Fanuc or Siemens Control desired.
• Valid driver’s license/passport required.

PHYSICAL DEMANDS

To perform this job successfully, the physical demands listed are representative of those that must be met by an employee. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; use hands to grasp or feel objects, tools, or controls; reach with hands and arms; stoop, kneel, bend, twist, crouch, or crawl; and talk and hear. The employee is occasionally required to walk, sit, climb or balance. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. The employee occasionally operates a computer and other office equipment. The employee is required to drive a motor vehicle safely day or night or travel by air; sit on a regular basis, often for long periods of time while driving/flying or completing desk work.