CNC Field Service Engineer

SteveRecruiter, LLC; Memphis (TN); Sur place; USD 70 000 - 110 000; Plein temps

Résumé du poste

SteveRecruiter, LLC is seeking a CNC Field Service Engineer to install, troubleshoot, repair, and maintain CNC machine tools at customer facilities nationwide. The role emphasizes strong electrical/mechanical skills, diagnostics, and a customer-first approach.

Expect extensive travel and both on-site and remote technical support along with customer training and project coordination. Ideal candidates have 5+ years of CNC service experience, PLC and FANUC control proficiency, and a proven ability

Qualifications

• 5+ years in CNC machine tool maintenance and service (electrical and mechanical).
• Experience providing remote technical support in machine tool industry.
• Proven ability to install and service machining centers with leveling and alignment.
• Strong PLC programming knowledge and troubleshooting.
• Familiarity with CNC control systems, including FANUC.

Responsabilités

• Install CNC machine tool systems at customer sites with options and accessories.
• Perform leveling, geometry checks, and final adjustments for peak performance.
• Diagnose mechanical, electrical, hydraulic, and pneumatic issues.
• Identify root causes and recommend repair or replacement actions.
• Provide on-site and remote technical support via phone, email, and other channels.
• Support customers, distributors, and internal teams with guidance and problem resolution.
• Provide customer training and assist with project coordination as needed.
• Provide service at trade shows and company events when required.
• Maintain detailed service documentation and reporting.
• Travel extensively (100%) including overnights and weekends.

Connaissances

Electrical expertise

Mechanical expertise

Diagnostics

Troubleshooting

Customer service

Communication skills

Travel readiness

Field support

Outils

FANUC controls

Description du poste

We are partnered with an amazing CNC Machine Tool Builder on their search for CNC Field Service Engineers! As a Field Service Engineer, you will provide installation, troubleshooting, repair, and maintenance support for CNC machine tools at customer facilities nationwide. This role is critical to ensuring optimal machine performance and delivering an exceptional customer experience. The ideal candidate brings strong electrical and mechanical expertise, advanced diagnostic skills, and a customer-first mindset. Reporting to the CNC Field Service Manager, this position can be based anywhere East of the Mississippi, with preference given to candidates located within an hour of an airport and/or IL, TN, KY, AL, and OH.

Responsibilities

• Install new CNC machine tool systems at customer sites, including all options and accessories

• Perform machine leveling, geometry checks, and final adjustments to ensure peak performance

• Diagnose and troubleshoot mechanical, electrical, hydraulic, pneumatic, and application-related issues

• Identify root causes and recommend corrective actions including repair or replacement solutions

• Provide on-site and remote technical support via phone, email, and other communication channels

• Support customers, distributors, and internal teams with technical guidance and problem resolution

• Provide customer training and assist with project coordination as needed

• Provide service support at trade shows and company events when required

• Maintain detailed service documentation and reporting

• Travel extensively (100%) including overnights and occasional weekend travel

• Perform other duties as needed

Requirements

• 5+ years of experience in CNC machine tool maintenance and service (electrical and mechanical)

• 5+ years of experience providing remote technical support within the machine tool industry

• Proven experience installing and servicing machining centers, including leveling and geometric alignment

• Strong knowledge of PLC programming and troubleshooting

• Experience with CNC control systems, including FANUC controls

• Solid understanding of power circuits and industrial electrical systems

• Excellent troubleshooting, communication, and customer service skills

• Ability to travel extensively (100% during weekdays) and work independently in the field