CNC Field Service Engineer

The Recruiting Hive; Memphis (TN); A distancia; USD 85.000 - 115.000; Jornada completa

Descripción de la vacante

The Recruiting Hive is partnering with a CNC machine tool builder to recruit a Field Service Engineer capable of installation, troubleshooting, repair, and maintenance for CNC tools nationwide. The role emphasizes strong electrical and mechanical expertise and a customer-first mindset, reporting to the CNC Field Service Manager.

This position can be based anywhere east of the Mississippi with preference for candidates near an airport in IL, TN, KY, AL, or OH, and requires up to 100% travel on

Formación

• 5+ years of CNC machine tool service and maintenance experience (electrical and mechanical).
• Proven ability to diagnose and repair CNC systems, including leveling and geometry alignment.
• Strong PLC programming and troubleshooting skills with FANUC controls.
• Experience providing remote technical support to customers, distributors, and internal teams.
• Ability to travel 100% on weekdays, with overnight stays as needed.

Responsabilidades

• Install CNC machine tool systems at customer sites and verify performance.
• Perform leveling, geometry checks, and final adjustments.
• Diagnose electrical, mechanical, hydraulic, and pneumatic issues.
• Identify root causes and recommend repair or replacement solutions.
• Provide on-site and remote support via phone, email, and other channels.
• Support customers and internal teams with technical guidance.
• Provide customer training and assist with project coordination.
• Assist with service at trade shows and company events.
• Maintain detailed service documentation and reporting.
• Travel extensively to customer sites as required.

Conocimientos

CNC machine maintenance

Remote technical support

Machine tool installation

PLC programming

FANUC controls

Electrical systems knowledge

Customer service

Field travel readiness

Herramientas

FANUC CNC controls

Descripción del empleo

We are partnered with an amazing CNC Machine Tool Builder on their search for CNC Field Service Engineers! As a Field Service Engineer, you will provide installation, troubleshooting, repair, and maintenance support for CNC machine tools at customer facilities nationwide. This role is critical to ensuring optimal machine performance and delivering an exceptional customer experience. The ideal candidate brings strong electrical and mechanical expertise, advanced diagnostic skills, and a customer-first mindset. Reporting to the CNC Field Service Manager, this position can be based anywhere East of the Mississippi, with preference given to candidates located within an hour of an airport and/or IL, TN, KY, AL, and OH.

Responsibilities

• Install new CNC machine tool systems at customer sites, including all options and accessories

• Perform machine leveling, geometry checks, and final adjustments to ensure peak performance

• Diagnose and troubleshoot mechanical, electrical, hydraulic, pneumatic, and application-related issues

• Identify root causes and recommend corrective actions including repair or replacement solutions

• Provide on-site and remote technical support via phone, email, and other communication channels

• Support customers, distributors, and internal teams with technical guidance and problem resolution

• Provide customer training and assist with project coordination as needed

• Provide service support at trade shows and company events when required

• Maintain detailed service documentation and reporting

• Travel extensively (100%) including overnights and occasional weekend travel

• Perform other duties as needed

Requirements

• 5+ years of experience in CNC machine tool maintenance and service (electrical and mechanical)

• 5+ years of experience providing remote technical support within the machine tool industry

• Proven experience installing and servicing machining centers, including leveling and geometric alignment

• Strong knowledge of PLC programming and troubleshooting

• Experience with CNC control systems, including FANUC controls

• Solid understanding of power circuits and industrial electrical systems

• Excellent troubleshooting, communication, and customer service skills

• Ability to travel extensively (100% during weekdays) and work independently in the field