CNC Field Service Engineer

Tom Trese Networking LLC; Nashville (TN); Vor Ort; USD 85.000 - 120.000; Vollzeit

Zusammenfassung

Tom Trese Networking LLC is seeking a CNC Field Service Engineer to install, troubleshoot, repair, and maintain CNC machine tools at customer facilities nationwide. The role emphasizes strong electrical and mechanical expertise, advanced diagnostics, and a customer-first mindset; you will report to the CNC Field Service Manager and can be based anywhere east of the Mississippi, with preference near an airport.

Travel is extensive (100%), with overnight stays and some weekend work.

Qualifikationen

• 5+ years of CNC machine tool maintenance and service experience.
• Strong diagnostic and troubleshooting skills across electrical and mechanical systems.
• Experience with FANUC controls and CNC installations.

Aufgaben

• Install new CNC machine tool systems at customer sites and verify performance.
• Perform leveling, geometry checks, and final adjustments for peak accuracy.
• Diagnose mechanical, electrical, hydraulic, pneumatic, and control issues.
• Provide on-site and remote technical support by phone, email, and chat.
• Travel extensively to customer facilities and document service actions.

Kenntnisse

CNC maintenance

Remote support

PLC programming

FANUC controls

Electrical systems

Mechanical systems

Troubleshooting

Customer service

Travel readiness

Tools

CNC control systems

PLC programming tools

Jobbeschreibung

We are partnered with an amazing CNC Machine Tool Builder on their search for CNC Field Service Engineers! As a Field Service Engineer, you will provide installation, troubleshooting, repair, and maintenance support for CNC machine tools at customer facilities nationwide. This role is critical to ensuring optimal machine performance and delivering an exceptional customer experience. The ideal candidate brings strong electrical and mechanical expertise, advanced diagnostic skills, and a customer-first mindset. Reporting to the CNC Field Service Manager, this position can be based anywhere East of the Mississippi, with preference given to candidates located within an hour of an airport and/or IL, TN, KY, AL, and OH.

Responsibilities

• Install new CNC machine tool systems at customer sites, including all options and accessories
• Perform machine leveling, geometry checks, and final adjustments to ensure peak performance
• Diagnose and troubleshoot mechanical, electrical, hydraulic, pneumatic, and application-related issues
• Identify root causes and recommend corrective actions including repair or replacement solutions
• Provide on-site and remote technical support via phone, email, and other communication channels
• Support customers, distributors, and internal teams with technical guidance and problem resolution
• Provide customer training and assist with project coordination as needed
• Provide service support at trade shows and company events when required
• Maintain detailed service documentation and reporting
• Travel extensively (100%) including overnights and occasional weekend travel
• Perform other duties as needed

Requirements

• 5+ years of experience in CNC machine tool maintenance and service (electrical and mechanical)
• 5+ years of experience providing remote technical support within the machine tool industry
• Proven experience installing and servicing machining centers, including leveling and geometric alignment
• Strong knowledge of PLC programming and troubleshooting
• Experience with CNC control systems, including FANUC controls
• Solid understanding of power circuits and industrial electrical systems
• Excellent troubleshooting, communication, and customer service skills
• Ability to travel extensively (100% during weekdays) and work independently in the field