CNC Field Service Apprenticeship Lead

DN Solutions America; Schaumburg (IL); Sur place; USD 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

401(k)

Health, Vision and Dental Insurance

Life Insurance and Short-Term Discount

Résumé du poste

DN Solutions America is seeking an experienced CNC Field Service leader to develop and run its Field Service Technician Apprenticeship Program in Schaumburg, IL. The role supervises apprentices, coaches engineers, and builds a structured curriculum for mechanical, electrical, hydraulic, pneumatic, and CNC control troubleshooting.

You will conduct hands-on instruction on Fanuc and Siemens controls, lead troubleshooting sessions, and coordinate customer-site exposure to real-world service calls

Qualifications

• 7+ years of hands-on CNC Field Service, Machine Tool Service, or closely related technical experience.
• Strong mechanical and electrical troubleshooting ability.
• Demonstrated experience servicing CNC machine tools.
• Ability to diagnose problems systematically and explain technical concepts to less-experienced technicians.
• Strong communication, coaching, and mentoring skills.
• Ability to develop technical training materials and practical skills assessments.
• Ability to work effectively with apprentices ranging from entry-level to experienced technicians transitioning into CNC Field Service.

Responsabilités

• Develop, implement, and continuously improve a structured Field Service Apprenticeship curriculum covering mechanical, electrical, hydraulic, pneumatic, CNC control, and machine-tool troubleshooting.
• Establish a clear training progression with defined skills, competencies, and performance expectations for each stage of the apprenticeship.
• Provide hands-on technical instruction and practical training using CNC machine tools, components, electrical systems, controls, and diagnostic equipment.
• Directly supervise and mentor Field Service apprentices throughout their apprenticeship, providing regular coaching and performance feedback.
• Train apprentices in systematic troubleshooting and root-cause analysis rather than component replacement or trial-and-error repair.
• Develop training modules covering machine installation, preventive maintenance, machine calibration, electrical troubleshooting, mechanical repair, spindle systems, servo systems, ATC systems, hydraulics, pneumatics, lubrication, and CNC controls.
• Provide practical training on Fanuc, Siemens, and other applicable CNC control systems.
• Train apprentices to interpret electrical schematics, hydraulic and pneumatic diagrams, machine drawings, ladder logic, and technical documentation.
• Develop hands-on assessments and proficiency standards to determine when apprentices are ready to progress to more advanced work and eventually perform field service independently.
• Coordinate with experienced Field Service Engineers to expose apprentices to customer-site service calls, installations, machine start-ups, repairs, and troubleshooting.
• Track apprentice progress, training completion, technical competencies, and areas requiring additional development.
• Identify skill gaps and modify training plans based on apprentice performance and the changing technical requirements of the Field Service organization.
• Maintain current technical training materials, procedures, troubleshooting guides, checklists, and other apprenticeship documentation.
• Partner with Field Service leadership to ensure the apprenticeship program develops technicians with the skills required to support DN Solutions CNC equipment and customers.
• Reinforce company standards for customer service, safety, documentation, communication, and professional conduct.
• Assist in developing standardized service procedures and best practices based on field experience.
• Support the recruiting and evaluation of future Field Service apprentices by helping assess technical aptitude and hands-on potential.

Connaissances

Leadership

Coaching/Mentoring

Troubleshooting

Apprenticeship Training

Electrical troubleshooting

Mechanical troubleshooting

Technical documentation reading

Outils

Fanuc

Siemens

CNC controls

Description du poste

DN Solutions America is seeking an experienced CNC Field Service leader to develop and run its Field Service Technician Apprenticeship Program in Schaumburg, IL. The role supervises apprentices, coaches engineers, and builds a structured curriculum for mechanical, electrical, hydraulic, pneumatic, and CNC control troubleshooting.

You will conduct hands-on instruction on Fanuc and Siemens controls, lead troubleshooting sessions, and coordinate customer-site exposure to real-world service calls