CMDB ServiceNow ITOM Specialist

LTM; Richmond (VA); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Comprehensive Medical Plan

Disability Coverage

401(k) Plan with Company match

Life Insurance

Paid Holidays

Paid Parental Leave

Job summary

LTIMindtree is seeking an experienced Onshore CMDB ServiceNow ITOM Specialist to manage and optimize the CMDB, ensuring accurate representation of enterprise IT infrastructure and service dependencies. The role focuses on end-to-end CI lifecycle management using ServiceNow ITOM Discovery and Service Mapping with strong data governance, automation, and compliance to support operational decision-making.

The candidate will drive CMDB health by monitoring completeness, correctness, and compliance,

Qualifications

• Strong hands-on experience with ServiceNow CMDB
• Experience implementing ITOM Discovery and Service Mapping
• Knowledge of CMDB data models and CI relationships
• Ability to troubleshoot CI data synchronization issues
• Define and enforce CMDB governance and data quality

Responsibilities

• Manage end-to-end CI lifecycle across infrastructure and services
• Configure and optimize ServiceNow Discovery and Service Mapping
• Develop and maintain CMDB governance policies and data models
• Run reconciliation and normalization jobs to align data across systems
• Create dashboards and KPIs to report CMDB health and service dependencies

Skills

ServiceNow CMDB

ITOM Discovery

Service Mapping

CI relationships

Data governance

Troubleshooting

Tools

MID Server

Datadog

Splunk

Dynatrace

Job description

Role Overview

We are seeking an experienced Onshore CMDB ServiceNow ITOM Specialist to manage and optimize the Configuration Management Database CMDB and ensure accurate representation of enterprise IT infrastructure and service dependencies

Role Description

The role will focus on end-to-end lifecycle management of Configuration Items CIs leveraging ServiceNow ITOM Discovery and Service Mapping while ensuring strong data governance automation and compliance to support operational and strategic decision-making.

Core Responsibilities

• Data Lifecycle Management
  • Manage the end-to-end lifecycle of Configuration Items CIs across infrastructure applications and services.
  • Oversee CI creation discovery relationship mapping maintenance and retirement.
  • Ensure real-time accuracy and completeness of CMDB data.
• Automation Integration
  • Configure and manage ServiceNow Discovery and Service Mapping.
  • Automate CI population dependency mapping and update processes.
  • Integrate CMDB with monitoring provisioning and asset management systems.
  • Develop and optimize discovery patterns and integration workflows.
• Data Governance
  • Establish and enforce CMDB governance policies standards and data models.
  • Define CI class structures naming conventions and relationship standards.
  • Ensure elimination of duplicate stale or inconsistent data.
  • Drive adherence to enterprise data quality frameworks.
• CMDB Health Compliance
  • Monitor CMDB health dashboards covering.
  • Completeness
  • Correctness
  • Compliance
  • Execute reconciliation and normalization jobs to align data across systems.
  • Identify discrepancies between discovered data and production repositories.
  • Drive continuous improvement initiatives for CMDB maturity.
• Reporting Analytics
  • Develop custom CMDB dashboards reports and KPIs for stakeholders.
  • Provide insights into infrastructure dependencies service impact and risk exposure.
  • Support leadership with data driven inputs for decision-making and audits.
  • Track and report CMDB health metrics and improvement trends.

Key Requirements

• Platform Expertise
  • Handson experience with ServiceNow CMDB
  • Strong exposure to
  • ITOM Discovery
  • Service Mapping
  • CMDB data model and CI relationships
  • Experience integrating CMDB with enterprise tools monitoring cloud asset systems
• Framework Domain Knowledge
  • Strong understanding of IT infrastructure Cloud Onprem Network Applications
  • Good knowledge of ITIL ITSM best practices
  • Exposure to Cloud environments AzureAWS and hybrid architectures preferred
• Analytical Troubleshooting Skills
  • Ability to troubleshoot
  • Discovery issues
  • Data synchronization failures
  • CI inconsistencies
  • Experience in reading system logs MID server logs and debugging patterns
  • Ability to write modify scripts and discovery patterns
• Governance Compliance Orientation
  • Experience in defining and maintaining CMDB governance frameworks
  • Knowledge of data audits compliance checks and reporting structures
• Collaboration Delivery
  • Work with cross functional teams CloudOps DevOps Infrastructure Service Desk
  • Collaborate with stakeholders to align CMDB with business and operational needs
  • Support transformation programs involving ITOM and observability platforms

Preferred Skills

Experience in large enterprise CMDB implementations or transformation projects

Secondary Skills

• Understanding of IT Asset Management ITAM and its linkage with CMDB
• Exposure to Observability Monitoring platforms Datadog Splunk Dynatrace etc
• Basic knowledge of Cloudnative services across AzureAWS VMs containers serverless
• Exposure to Agile delivery models and ServiceNow development lifecycle

Other Details

Actual compensation within the range will be dependent upon the individual's skills, experience, performance and internal equity.

Benefits And Perks

• Comprehensive Medical Plan Covering Medical, Dental, Vision
• Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave

Disclaimer

The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.