CMCC System User Expert: Operator Readiness Lead (Hybrid)

SAIC; California (MO); Hybrid; USD 80,001 - 120,000; Full time

Job summary

SAIC is a trusted leader delivering command and control capabilities for the Air Force. The CMCC system unifies data, sensors, missions, cloud services, and AI-enabled automation to deliver fast, actionable decisions for warfighters.

The System User Expert (SUE) leads operator readiness, delivers training, maintains user materials, and supports operations, demos, and test events across sites and units.

Qualifications

• Experience training operators in C2ISR, C2, Air Battle Management, Intel, or similar mission operations.
• Hands-on experience with OmniView or comparable operator-facing UIs.
• Proficiency with Jira and Confluence for documentation, onboarding tracking, and operator feedback.
• Ability to create and maintain all operator-facing materials (quick-start guides, reference cards, release notes).
• Experience supporting live operations, exercise events, or mission rehearsals.
• Strong briefing, communication, and cross-team coordination skills.

Responsibilities

• Deliver operator training, system walkthroughs, and scenario-based instruction focused on OmniView, CMCC workflows, and capability updates.
• Lead train‑the‑trainer programs for operational squadrons and distributed units so they can independently train new personnel.
• Maintain and update operator materials—quick‑start guides, reference cards, workflow aids, and release notes.
• Support user onboarding across all sites/systems, ensuring system understanding are established from day one.
• Support execution of existing simulator scenarios, bridging gap between user desires and CPs to develop new scenarios.
• Capture operator feedback during daily operations and events; route actionable insights through the Warfighter Liaison Team (WLT) into engineering, requirements, and test workflows.
• Provide on‑site or remote operator support during exercises, demos, test events, and operational surges, ensuring users are ready and issues are rapidly resolved.
• Work directly with test units (DT/OT, Operational Test, AFTC, or equivalent) to prepare operators for test execution, ensure test objectives map to operational realities, and assist in evaluating new capability performance.

Tools

Jira

Confluence

Job description

SAIC is a trusted leader delivering command and control capabilities for the Air Force. The CMCC system unifies data, sensors, missions, cloud services, and AI-enabled automation to deliver fast, actionable decisions for warfighters.

The System User Expert (SUE) leads operator readiness, delivers training, maintains user materials, and supports operations, demos, and test events across sites and units.