CMA - Chronic Care Navigator

Phamily Staffing - External Care Manager Roles; Paradise Valley (AZ); Hybrid; USD 40,000 - 44,000; Full time

Benefits offered by this job

Paid time off

Health benefits

Dental and vision benefits

Job summary

Phamily Staffing is seeking a Chronic Care Coordinator to assist in managing chronic kidney disease patients in Arizona. The position is hybrid and involves supporting nephrologists in improving patient care and communication.

The ideal candidate will have a Certified Medical Assistant designation with 2 to 5 years of experience, strong multitasking abilities, and excellent communication skills. The role offers a comprehensive benefits package, including PTO and health insurance.

Qualifications

• Certified Medical Assistant with 2 to 5 years of experience.
• Excellent written and verbal communication skills.
• 1-2 years front/back office experience preferred.

Responsibilities

• Perform patient care activities and administer injections.
• Schedule and process 24-hour blood pressure monitoring.
• Notify physician of changes in patient’s clinical status.

Skills

Multitasking

Problem-solving

Communication skills

Experience in chronic kidney disease

Experience with Epic electronic health records

Education

Certified Medical Assistant

Diploma or certificate from recognized course

Tools

Stethoscope

Computer

Scanner

Job description

Chronic Care Coordinator – Hybrid, Arizona

This role can be located in any location, with the following offices preferred:

• Goodyear, AZ*
• Thunderbird office*
• Prescott, AZ*

Please review the following for a complete list of locations https://www.akdhc.com/locations/

Requirements

• Certified Medical Assistant with 2 to 5 years of experience
• Strong multitasking and problem‑solving abilities
• Excellent written and verbal communication skills
• Experience in chronic kidney disease preferred
• Preferred experience with Epic electronic health records, dialysis, nephrology, or care coordination
• M-F 8am-4:30pm, full-time
• $19-$21/hr

PTO, health, dental, and vision benefits

Life and disability insurance

About the Role

Phamily is assisting Arizona Kidney Disease and Hypertension Clinic is hiring a Chronic Care Coordinator to support nephrologists and advanced practitioners in managing chronic care patients. This role involves using the Phamily Chronic Care Management platform to improve patient care, prevent unnecessary hospitalizations, and enhance communication between patients and their care teams.

Under the direction of the Office Coordinator, the Patient Care Coordinator/Medical Assistant will be responsible for performing general medical assistant functions in support of the care and treatment of patients while providing assistance to all office personnel as needed.

Responsibilities

• Perform patient care activities, such as back‑office check‑in, check‑out, prescription refills, anemia, and iron management, administer injections, schedule procedures and provide patient education.
• Schedule and process 24‑hour blood pressure monitoring.
• Interview patients, measure vital signs, such as pulse rate, temperature, blood pressure, weight, height; and update medication list; record information in patients’ charts/EMR to include urine tests per Clinitek.
• Notify physician of changes in patient’s clinical status and/or abnormal test results.
• Collect urine samples and process specimens for courier transport.
• Monitor and optimize allotted time slots in all schedules utilizing the available programs/reports.
• Complete clerical tasks including but not limited to distributing mail and reports, filing, scanning, scheduling, data input, answering phones and general support to all office personnel.
• Adhere to company policies and procedures and prioritize and complete day to day activities.
• Maintain office equipment, office, and medical supplies through efficient inventory management.
• Process Hospital Disposition Reports.
• Process Recall Reports and mail recall and no‑show letters to patients; follow up with patients and/or primary care physicians as needed.
• Monitor dictation process by maintaining accurate dictation logs, ensuring physician review and signature, mailing report and scanning dictation into patient files.
• Process medical record requests for patients, referring physician offices and attorneys by adhering to HIPAA regulations to ensure HPI.
• Assist in the annual purging process of patient charts.
• May be required to report to alternate AKDHC worksites, as directed.

Qualifications

• Current certification as a Medical Assistant preferred or a diploma or certificate from a recognized course of study for preparing Medical Assistants
• Excellent customer service and communication skills for interfacing with patients, staff and outside vendors
• 1-2 years front/back office experience preferred
• Ability to support a pleasant, positive and cooperative teamwork environment
• Successful candidate must be able to use a stethoscope, computer, scanner, printer, telephone, fax and copier.
• Ability to multi‑task and lift and/or move 50 pounds essential.

Benefits

We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive compensation and extensive benefits package including paid time off, medical, dental and vision benefits and future growth opportunities within the company. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.