CMA - Chronic Care Navigator

Phamily Staffing - External Care Manager Roles; Arizona; Hybrid; USD 26,174 - 28,929; Full time

Benefits offered by this job

Paid time off

Health, dental, and vision benefits

401K retirement plan

Job summary

Phamily Staffing is seeking a Chronic Care Coordinator for their Arizona locations. This full-time role involves supporting nephrologists in managing chronic care patients, utilizing the Phamily Chronic Care Management platform. Key responsibilities include patient education, scheduling, and ensuring efficient patient care processes.

Applicants must be a Certified Medical Assistant with strong problem-solving and communication skills, ready to join a dynamic healthcare team.

Qualifications

• 2-5 years of experience preferred.
• Ability to support a positive teamwork environment.
• Ability to multi-task and lift/move 50 pounds is essential.

Responsibilities

• Perform patient care activities and assist in managing patient flow.
• Schedule procedures and perform patient education.
• Update medication lists and record vital signs in EMR.
• Notify physicians of patient status and manage clerical tasks.

Skills

Multitasking

Problem-solving

Written and verbal communication skills

Customer service

Education

Certified Medical Assistant certification

Diploma or certificate from a recognized training program

Tools

Electronic health records (Epic)

Computer

Scanner

Printer

Telephone

Fax

Copier

Job description

Chronic Care Coordinator – Hybrid, Arizona

This role can be located in any location, with the following offices preferred:

• Goodyear, AZ
• Thunderbird office
• Prescott, AZ

Please review the following for a complete list of locations https://www.akdhc.com/locations/

Requirements

• Certified Medical Assistant with 2 to 5 years of experience
• Strong multitasking and problem‑solving abilities
• Excellent written and verbal communication skills
• Experience in chronic kidney disease preferred
• Preferred experience with Epic electronic health records, dialysis, nephrology, or care coordination

Compensation & Benefits

• M-F 8am-4:30pm, full-time
• $19-$21/hr
• PTO, health, dental and vision benefits
• Life and disability insurance
• 401K retirement plan

About the Role

Phamily is assisting Arizona Kidney Disease and Hypertension Clinic is hiring a Chronic Care Coordinator to support nephrologists and advanced practitioners in managing chronic care patients. This role involves using the Phamily Chronic Care Management platform to improve patient care, prevent unnecessary hospitalizations, and enhance communication between patients and their care teams.

Under the direction of the Office Coordinator, the Patient Care Coordinator/Medical Assistant will be responsible for performing general medical assistant functions in support of the care and treatment of patients while providing assistance to all office personnel as needed.

Responsibilities

• Perform patient care activities, such as back‑office check‑in, check‑out, prescription refills, anemia and iron management, administer injections, schedule procedures and provide patient education.
• Schedule and process 24‑hour blood pressure monitoring.
• Interview patients, measure vital signs such as pulse rate, temperature, blood pressure, weight and height; update medication list and record information in patients’ charts/EMR to include urine tests per Clinitek.
• Notify physicians of changes in patients’ clinical status and abnormal test results.
• Collect urine samples and process specimens for courier transport.
• Monitor and optimize allotted time slots in all schedules utilizing the available programs and reports.
• Complete clerical tasks including but not limited to distributing mail and reports, filing, scanning, scheduling, data entry, answering phones and general office support.
• Adhere to company policies and procedures and prioritize and complete day‑to‑day activities.
• Maintain office equipment and supplies through efficient inventory management.
• Process Hospital Disposition Reports.
• Process Recall Reports and mail recall and no‑show letters to patients; follow up with patients and/or primary care physicians as needed.
• Monitor dictation process by maintaining accurate dictation logs, ensuring physician review and signature, mailing reports and scanning dictation into patient files.
• Process medical record requests for patients, referring physician offices and attorneys by adhering to HIPAA regulations.
• Assist in the annual purging process of patient charts.
• May be required to report to alternate AKDHC worksites, as directed.

Qualifications

• Current certification as a Medical Assistant preferred or a diploma or certificate from a recognized training program for Medical Assistants.
• Excellent customer service and communication skills for interfacing with patients, staff and outside vendors.
• 1‑2 years front/back office experience preferred.
• Ability to support a pleasant, positive and cooperative teamwork environment.
• Successful candidate must be able to use a stethoscope, computer, scanner, printer, telephone, fax and copier.
• Ability to multi‑task and lift and/or move 50 pounds is essential.

Benefits

Paid time off, medical, dental and vision benefits, future growth opportunities. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.