CMA - Chronic Care Navigator

Phamily; Glendale (AZ); Hybrid; USD 26,174 - 28,929; Full time

Benefits offered by this job

PTO

Health, dental, and vision benefits

Life and disability insurance

401K retirement plan

Job summary

Phamily is hiring a Chronic Care Coordinator in Arizona to support nephrologists and patients. Responsibilities include managing patient care activities, administering treatments, and ensuring seamless communication among care teams.

The ideal candidate has a Certified Medical Assistant certification, strong multitasking and communication skills, and experience in chronic kidney disease. Benefits include competitive pay and a collaborative work environment.

Qualifications

• 2 to 5 years of experience as a Medical Assistant.
• Preferred experience with chronic kidney disease, dialysis, or care coordination.
• Ability to lift and/or move 50 pounds.

Responsibilities

• Perform patient care activities including check-in, injections, and patient education.
• Schedule and process 24-hour blood pressure monitoring.
• Collect urine samples and maintain medical records.

Skills

Multitasking

Problem-solving

Communication skills

Experience in chronic kidney disease

Education

Certified Medical Assistant

Tools

Epic electronic health records

Job description

Chronic Care Coordinator – Hybrid, Arizona

This role can be located in any location, with the following offices preferred:

• Goodyear, AZ*
• Thunderbird office*
• Prescott, AZ*

Please review the following for a complete list of locations https://www.akdhc.com/locations/

Requirements

• Certified Medical Assistant with 2 to 5 years of experience
• Strong multitasking and problem-solving abilities
• Excellent written and verbal communication skills
• Experience in chronic kidney disease preferred
• Preferred experience with Epic electronic health records, dialysis, nephrology, or care coordination

Compensation & Benefits

• M-F 8am-4:30pm, full-time
• $19-$21/hr
• PTO, health, dental, and vision benefits
• Life and disability insurance
• 401K retirement plan

About the Role

Phamily is assisting Arizona Kidney Disease and Hypertension Clinic is hiring a Chronic Care Coordinator to support nephrologists and advanced practitioners in managing chronic care patients. This role involves using the Phamily Chronic Care Management platform to improve patient care, prevent unnecessary hospitalizations, and enhance communication between patients and their care teams.

Under the direction of the Office Coordinator, the Patient Care Coordinator/Medical Assistant will be responsible for performing general medical assistant functions in support of the care and treatment of patients while providing assistance to all office personnel as needed.

Responsibilities

• Perform patient care activities, such as back-office check-in, check-out, prescription refills, anemia, and iron management, administer injections, schedule procedures and provide patient education.
• Schedule and process 24-hour blood pressure monitoring.
• Interview patients, measure vital signs, such as pulse rate, temperature, blood pressure, weight, height; and update medication list; record information in patients’ charts/EMR to include urine tests per Clinitek.
• Notify physician of changes in patient’s clinical status and/or abnormal test results.
• Collect urine samples and process specimens for courier transport.
• Monitor and optimize allotted time slots in all schedules utilizing the available programs/reports.
• Complete clerical tasks including but not limited to distributing mail and reports, filing, scanning, scheduling, data input, answering phones and general support to all office personnel.
• Adhere to company policies and procedures and prioritize and complete day to day activities.
• Maintain office equipment, office, and medical supplies through efficient inventory management.
• Process Hospital Disposition Reports.
• Process Recall Reports and mail recall and no-show letters to patients; follow up with patients and/or primary care physicians as needed.
• Monitor dictation process by maintaining accurate dictation logs, ensuring physician review and signature, mailing report and scanning dictation into patient files.
• Process medical record requests for patients, referring physician offices and attorneys by adhering to HIPAA regulations to ensure HPI.
• Assist in the annual purging process of patient charts.
• May be required to report to alternate AKDHC worksites, as directed.

Qualifications

• Current certification as a Medical Assistant preferred or a diploma or certificate from a recognized course of study for preparing Medical Assistants
• Excellent customer service and communication skills for interfacing with patients, staff and outside vendors
• 1-2 years front/back office experience preferred
• Ability to support a pleasant, positive and cooperative teamwork environment
• Successful candidate must be able to use a stethoscope, computer, scanner, printer, telephone, fax and copier.
• Ability to multi-task and lift and/or move 50 pounds essential.

Benefits

We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive compensation and extensive benefits package including paid time off, medical, dental and vision benefits and future growth opportunities within the company. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.