CLX Property Advocate, Contents

Lemonade, Inc.; United States; Remote; USD 51,000 - 59,000; Full time

Job summary

A leading company in the insurance sector is seeking a Claims Property Advocate to join their innovative team. The role involves managing complex claims while ensuring excellent customer service. Candidates should have a strong background in property claims and a passion for customer experiences. Join a dynamic and fast-paced environment that values creativity and efficiency.

Qualifications

• 1 year of property claim-handling experience.
• Experience handling complex Contents and Loss-of-Use claims.

Responsibilities

• Educate and develop strong relationships with customers.
• Evaluate and investigate Contents and Loss-of-Use claims.
• Provide top-notch service by phone and email.

Skills

Communication

Investigative Mindset

Empathy

Adaptability

Education

College Degree

Tools

Xactanalysis

Xactware

Job description

Remote, United States | Claims Experience | Full-time

Not your everyday company

Lemonade completely reinvented how insurance works. As a customer-centric tech company, we created an insurance experience that is smart, instant, and delightful.

At Lemonade, you’ll be working with a group of like-minded makers, who get a kick out of moving fast and delivering great products. We surround ourselves with some of the smartest, most motivated, creative people who are filled with positive energy and good karma.

Unlike most publicly traded companies, we’re nimble and efficient. We take pride in the fact that we still think and operate like a startup. We don’t care much about titles and hierarchy and instead focus on innovation, bold moves, and challenging the status quo.

We’re built as a lean, data-driven organization that relies on a common understating of objectives and goals to provide teams with autonomy and ownership. We don’t like spending our days in meetings and we skip committees altogether. At Lemonade, there’s no such thing as going over someone’s head. We have zero tolerance for bureaucracy, office politics, and lean-back personalities.

As a Public Benefit Corporation and a certified B-Corp, we deliver environmental and social impact using our products and tech. Through our Giveback program, we partner with organizations such as the ACLU, New Story, The Humane Society, Malala Fund, American Red Cross, 360.org, charity: water, and dozens of others, and have donated millions towards reforestation, education, animal rights, LGBTQ+ causes, access to water, and more.

Awarded ‘best workplace’

Best Workplace and Best-Led Company by Inc.Magazine

“World Changing” by FastCompany

Recognized as a World Changing Idea by Fast CompanyMagazine

Ranked #1 Home insurance inAmerica

Won best renters and homeowners insurance in America by US News, andothers

Best Pet Insurance inAmerica

Rated “Best Overall Pet Insurance” by Better Homes &Gardens

Rated 4.9 on the AppStore

Among the highest rated apps of alltime

What you’re applying for

We’re looking for a Claims Property Advocate with experience in handling complex Contents claims, to join our claims organization, which strives to change the insurance industry for the better.

As an essential part of the Contents claims team at Lemonade, you'll educate and develop strong, long-lasting relationships with customers. You’ll thoroughly evaluate and investigate Contents and Loss-of-Use claims, as well as collaborate with cross-functional teams, such as Underwriting and SIU, to assess risk and investigate losses—all while providing a best-in-class customer experience.

In this role, you'll

Quickly communicate and build rapport with our customers, while providing top-notch service by phone and email through a claim, from end-to-end

Effective verbal and written communication

Obtain, evaluate, and investigate facts of loss for the timely settlement of claims

Have an investigative mindset and the ability to interpret information to make accurate claims decisions, while providing an excellent customer experience

Organize and prioritize daily tasks in order to resolve claim-based questions

Understand and interpret individual customer policies per state

Explain coverage decisions to customers in plain English, without relying on jargon

What you’ll need

1 year of property claim-handling experience—handling all perils and causes of loss including theft, water, and fire

Ability to absorb and excel in a very fast paced and dynamic work environment

Claim handling experience in an effective desk management environment

Experience handling complex Contents and Loss-of-Use claims

Experience working with large national property-direct repair vendors and adjusting firms

Empathy, patience, positivity, and a passion for outstanding customer experiences

Comfortable with and adaptable to new technology and business tools

Experience using estimating software, such as, Xactanalysis, Xactware products is preferred

Lemonade expects all advocates to have and maintain an adjusters license in good standing

Ability to work remotely

College Degree

At Lemonade we welcome candidates who are enthusiastic about learning and adapting to the exciting world of technology and AI, as a commitment to ongoing growth in this field is a fundamental part of our culture

**Please note that we are unable to sponsor applicants for work visas

Lemonade's US base salary range for this full-time position is $51,000 - $58,500 + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Speak to your recruiter to hear more about the specific salary range for your preferred location.

*Unfortunately we cannot consider applicants from the following states for this role: Colorado, California, Montana, Hawaii, New Mexico and Puerto Rico.

Things to know…

Lemonade is an equal opportunity employer committed to diversity and inclusivity. We never discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you require reasonable accommodations due to religious beliefs, pregnancy, or disabilities, let us know at any time.

Property and casualty insurance is provided by Lemonade Insurance Company (LIC), 5 Crosby St., 3rd floor, New York, NY 10013 or Metromile Insurance Company (MIC), 3080 N. Civic Center Plaza, Scottsdale, AZ 85251. Life Insurance provided by North American Company for Life and Health Insurance, Administrative Office, One Sammons Plaza, Sioux Falls, SD 57193.

Lemonade Insurance Agency, LLC (LIA) and Metromile Insurance Services LLC (MIS) are licensed insurance agents and appointed by LIC and MIC and both LIA and MIS receive compensation based on the premiums for the insurance policies each sells. Further information is available upon request.

Lemonade Life Insurance Agency, LLC (LLIA) is acting as the agent of North American Company for Life and Health Insurance (policy form LS181 and LS 182 or state version including all applicable endorsements and riders). LLIA receives compensation for the insurance policies it sells and is a sub-producer of Bestow Agency, LLC. Life insurance quotes are provided by Bestow Agency, LLC dba Bestow Insurance Services in CA, who is the licensed agent. Products or issue ages may not be available in all jurisdictions. Limitations or restrictions may apply. Not available in New York. Our application asks about your lifestyle and health; your answers allow us to save you time and avoid offline medical exams.