Technical SupportCustomer Advocate Agent

CLX Gaming; Pittsburg (KS); Remote; USD 35,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Technical Support / Customer Advocate Agent, where you'll provide exceptional service to customers. This remote position allows you to assist clients through their entire experience, from inquiries to post-purchase support. You'll leverage your technical skills to troubleshoot issues and advocate for customer satisfaction. Enjoy a competitive base salary, uncapped performance bonuses, and comprehensive health benefits while working in a fun and supportive environment. This role offers great opportunities for advancement and personal growth.

Benefits

Health benefits

Dental benefits

Uncapped performance bonus

Full on-the-job training

Fun working environment

Qualifications

• Strong communication and active listening skills are essential.
• Understanding of PC hardware and software is necessary.
• Ability to troubleshoot and diagnose computer issues.

Responsibilities

• Provide technical support for hardware and software issues.
• Communicate with customers about incident progress.
• Work with teams to resolve incidents quickly.

Skills

Interpersonal skills

Telephony skills

Active listening

Customer-care

Troubleshooting

PC operating systems

PC hardware components

Education

2-year degree in IT

Job description

THIS IS A REMOTE POSITION. WORK FROM YOUR HOME

Cybertron is seeking Technical Support / Customer Advocate Agents to join our team. At Cybertron we strive to provide a top level professional and friendly service to our customers. Your job is to assist our customers through their entire experience starting from consideration, purchase, and post purchase. You will be incentivized in your efforts to provide the best possible customer experience.

Job Functions:

• A Customer Support Specialist’s main duty is to provide technical support and assistance to customers regarding their hardware and software issues.

• Communication with customers as required: keeping them informed of incident progress, and notifying them of any impending changes

• Work with supervisors and other departments to facilitate fast incident resolution.

• Advocate on customers behalf to insure high levels of customer satisfaction

• Provide customers and prospects with hardware recommendations on hardware solutions that meets their requirements.

Job Requirements:

• Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.

• Advance understanding of PC operating systems and most common software applications.

• Advance understanding of PC hardware components

• Experience with troubleshooting and diagnosing computer issues.

• Technical awareness: ability to match resources to technical issues appropriately.

• Service awareness of all organization’s key services for which support is being provided

• Self-motivated with the ability to work in a fast-moving environment.

• 2-year degree in the IT field preferred, but not required.

Benefits:

• Competitive base based on experience and qualifications.

• Uncapped Performance Bonus

• Uncapped commissions on pre sales assistance and consultation.

• Health and dental benefits included.

• Full on the job training & support

• Fun working environment and culture.

• Great opportunity for advancement.