Cluster IT Support Analyst

White Lodging; Milwaukee (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

White Lodging seeks an IT Support Analyst to maintain and assist with computing and network issues for the Milwaukee Hotel Collection, coaching users and preparing documentation.

You'll support the Milwaukee Marriott Downtown, Westin Milwaukee Downtown, and SpringHill Suites Milwaukee Downtown, performing maintenance, patches, and device setup across LAN/WAN and proprietary hotel systems.

Qualifications

• Associate degree, preferably in STEM field; or 2 to 3 years of relevant work experience.
• A+ Certification
• Ability to communicate technology simply, effectively, both oral and written, with internal and external guests.
• Solid attention to detail and organization with proven follow up and follow through practices.
• Strong analytical skills, with a solid understanding of IT standards and company policies.
• Past experience in supporting hospitality-based technology preferred.
• Knowledge of MS Office, Active Directory and Networking environment.

Responsibilities

• Installing, configuring and upgrading PCs, laptops and related equipment.
• Diagnosing and troubleshooting both common and unusual hardware and software problems.
• Performing preventive maintenance on the organization’s technology.
• Installing required software patches, ensuring connectivity of devices to LAN/WAN.
• Misc. hotel technology projects including low voltage cabling and basic mounting.
• Administration and repair of critical systems (PMS, POS, PBX, FTG…) in coordination with respective vendor.
• Server Backups.
• Setting up and maintaining locally connected and networked printers.
• Connecting needed peripheral equipment.

Skills

Analytical skills

Communication

Attention to detail

MS Office

Active Directory

Networking

Education

Associate degree ( STEM preferable )

Tools

MS Office

Active Directory

Networking environment

Job description

Description

Under the supervision of the Area IT Manager, the IT Support Analyst for the Milwaukee Hotel Collection provides maintenance and assistance for all internal and external guests requests pertaining to computing and network issues. The IT Support Analyst will coach users in the effective use of systems and applications, prepares documentation and provides assistance to both internal and external guests.

Under the supervision of the Area IT Manager, the IT Support Analyst for the Milwaukee Hotel Collection provides maintenance and assistance for all internal and external guests requests pertaining to computing and network issues. The IT Support Analyst will coach users in the effective use of systems and applications, prepares documentation and provides assistance to both internal and external guests.

The Milwaukee Hotel Collection consists of the Milwaukee Marriott Downtown, the Westin Milwaukee Downtown, and the SpringHill Suites Milwaukee Downtown.

What You\'ll Do:

• Installing, configuring and upgrading PCs, laptops and related equipment.


• Diagnosing and troubleshooting both common and unusual hardware and software problems.


• Performing preventive maintenance on the organization’s technology.


• Installing required software patches, ensuring the connectivity of PCs, laptops, guests internet issues, handhelds and other computing devices to both the local area network (LAN) and wide area network.


• Misc. hotel technology projects including low voltage cabling and basic mounting.


• Administration and repair of critical systems (PMS, POS, PBX, FTG…) in coordination with respective vendor.


• Server Backups.


• Setting up and maintaining locally connected and networked printers.


• Connecting needed peripheral equipment.

What You\'ll Bring:

• Associate degree, preferably in STEM field; or 2 to 3 years of relevant work experience


• A+ Certification


• Ability to communicate technology simply, effectively, both oral and written, with internal and external guests.


• Solid attention to detail and organization with proven follow up and follow through practices.


• Strong analytical skills, with a solid understanding of IT standards and company policies.


• Past experience in supporting hospitality-based technology preferred.


• Knowledge of MS Office, Active Directory and Networking environment.