ClubLife Concierge

Invited; Ashburn (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a dynamic hospitality team as a ClubLife Concierge, where you will enhance the Member Experience by creating remarkable moments. You will direct guests, provide concierge services, and support various Club initiatives. This role requires strong communication and organizational skills, along with a service-oriented mindset. Be part of a team that values every guest and strives to make their experience exceptional.

Qualifications

• Minimum of one year of experience in hospitality or similar role.
• Strong communication skills in various formats.
• Attention to detail and organizational skills.

Responsibilities

• Direct Members and Guests to their destinations within the Club.
• Assist Members with scheduling appointments and reservations.
• Maintain lobby and surrounding areas clean and stocked.

Skills

Communication

Organizational Skills

Service-oriented Mindset

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 150+ country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. Come be a part of this incredible and inclusive team at Invited!

Job Summary

The ClubLife Concierges will play an integral in-part with the Member Experience Team supporting project work and goals. Creating remarkable experiences for our Club Members before, during, and after every visit. What we prioritize as Warm Welcome, Magic Moments, and Fond Farewells.

Day to Day

• Direct Members and Guests to their destinations within the Club, provide business and concierge services to our members and be proactive in creating Magic Moments.
• Inform Members and guests of Club services, features, upcoming events, room locations, and amenities both in person and over the phone.
• Assist Members in providing information for and scheduling appointments and reservations for Club programs and services in accordance with Club standards.
• Maintain the lobby, front entrance, workstation, and other surrounding areas clean and free of debris. Ensure supplies that may be needed by Members/Guests are stocked such as pens, notepads, etc.
• Accommodate Member and guest requests for business services, including but not limited to faxing, copying, mailing, and other concierge services, owning the request from start to finish.
• Assist Member Experience initiatives such as, but not limited to, Club Newsletter, Message on hold, the website calendar, and various other projects including event announcements, outbound calls to Members, and other marketing collateral to promote Member Services at the Club, always keeping materials current.
• Seat guests.

About You

• Minimum of one year of experience in the hospitality business or a similar role.
• Service-oriented mindset and capable of making every guest feel valued.
• Strong communication skills in verbal, written, phone, text, and social media communications.
• Strong organizational skills and attention to detail.
• Competent in working with multiple systems, including Microsoft Office Suite.
• Positive attitude and willingness to work as part of a team.
• A multi-tasker, prioritizing time effectively.
• High school diploma or equivalent.

Have more questions? Check out our Invited Jobs website for more details about ClubLife, the Employee Experience, Company Benefits, and Our Culture. Be a part of our Social Networks: LinkedIn Instagram Twitter Facebook

Invited is an Equal Employment Opportunity Employer

The job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements. Additional duties not mentioned here may be assigned as needed to ensure the smooth operation of the Club.