ClubLife Concierge

Invited - ClubCorp; Philadelphia (Philadelphia County); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a dynamic company in the hospitality industry that values relationships and enriches lives. As a ClubLife Concierge, you'll create remarkable experiences for Club Members, ensuring a warm welcome and fond farewells. This role involves providing concierge services, maintaining the lobby, and supporting Member Experience initiatives. With a focus on service and communication, you will be part of a team that takes pride in making every guest feel valued. If you have a service-oriented mindset and enjoy a fast-paced environment, this opportunity is perfect for you.

Qualifications

• 1+ year experience in hospitality or a similar role.
• Strong communication skills across various channels.

Responsibilities

• Direct Members and Guests to their destinations within the Club.
• Assist Members with scheduling appointments and reservations.

Skills

Customer Service

Communication Skills

Organizational Skills

Multitasking

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Job description

Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests, and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 150+ country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. Come be a part of this incredible and inclusive team at Invited!

Job Summary:

The ClubLife Concierges will play an integral role within the Member Experience Team, supporting project work and goals. They will create remarkable experiences for our Club Members before, during, and after every visit, focusing on Warm Welcome, Magic Moments, and Fond Farewells.

Day to Day:

1. Direct Members and Guests to their destinations within the Club, provide business and concierge services, and proactively create Magic Moments.
2. Inform Members and guests of Club services, features, upcoming events, room locations, and amenities both in person and over the phone.
3. Assist Members with scheduling appointments and reservations for Club programs and services, adhering to Club standards.
4. Maintain the lobby, front entrance, workstation, and surrounding areas clean and stocked with necessary supplies such as pens and notepads.
5. Handle Member and guest requests for business services, including faxing, copying, mailing, and other concierge services, owning each request from start to finish.
6. Support Member Experience initiatives like the Club Newsletter, message on hold, website calendar, event announcements, outbound calls, and marketing collateral to promote Member Services, ensuring materials are current.
7. Seat guests promptly and courteously.

About You:

• Minimum of one year of experience in hospitality or a similar role.
• Service-oriented mindset with the ability to make every guest feel valued.
• Strong communication skills across verbal, written, phone, text, and social media channels.
• Excellent organizational skills and attention to detail.
• Proficiency with multiple systems, including Microsoft Office Suite.
• Positive attitude and team-oriented approach.
• Ability to multitask and prioritize effectively.
• High school diploma or equivalent.

Have more questions? Check out our Invited Jobs website for more details about ClubLife, the Employee Experience, Company Benefits, and Our Culture. Join us on our social networks: LinkedIn, Instagram, Twitter, Facebook.

Invited is an Equal Employment Opportunity Employer.

The job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements. Additional duties not mentioned here may be assigned as needed to ensure the smooth operation of the Club.