Club Receptionist

Third Space; Chelsea (MA); On-site; USD 37,000 - 46,000; Full time

Benefits offered by this job

Complimentary Third Space membership

Early Duty Management experience

Service Academy enrollment

Progression opportunities

Luxury environment

Job summary

Third Space is looking for a Member Concierge who will be at the heart of our member experience, creating exceptional first and last impressions every day. You’ll join a welcoming, high-performing team where standards are high, support is genuine, and every role matters.

We invest in our people through world-class training, development opportunities and clear pathways for progression, helping you build a long-term career with Third Space.

Qualifications

• Experience delivering five-star customer service.
• Ability to remain calm under pressure as first point of contact.

Responsibilities

• Be the first and last point of contact for members, delivering exceptional service and memories.

Skills

Customer service

Job description

At Third Space, we believe the best health club in the world is created because we have the best people. As a Member Concierge, you'll be at the heart of our member experience, creating exceptional first and last impressions every day.

You'll join a welcoming, high-performing team where standards are high, support is genuine, and every role matters. We invest in our people through world-class training, development opportunities and clear pathways for progression, helping you build a long-term career within Third Space.

If you're passionate about people, take pride in delivering outstanding service and want to grow your career around some of the best in the industry, this is the space for you.

What you'll get

• Annual salary of £30,784 in a full-time permanent position.
• Complimentary Third Space membership for you and one other person worth over £5,000 each year.
• Work in a great team within a luxury environment.
• Early Duty Management experience.
• Enrolment onto the Third Space Service Academy from day one.
• Lots of opportunities for progression and development.

What we're looking for

• Passion, enthusiasm and a commitment to delivering five-star customer service.
• The ability to remain calm under pressure as the first point of contact for our demanding members.
• Flexibility to work early and late shifts (05:00-23:00), including some weekends.
• Excellent interpersonal and communication skills with a strong level of written and spoken English.
• Self-motivated, enthusiastic and a team player.
• A growth mindset and a desire to learn, develop and progress your career.

Our recruitment process

• Complete an interactive video assessment (we partner with a company called Willo).
• If successful, you'll be invited to an in-person interview, including a club tour and interview with the Member Concierge Manager and Club General Manager.
• Please let us know at any stage if you require any adjustments or support to make the recruitment process as comfortable as possible.