General Manager

Third Space; Chelsea (MA); On-site; USD 101,000 - 148,000; Full time

Job summary

Third Space is seeking an exceptional General Manager to lead one of its clubs with responsibility for member experience, commercial performance and operations. You will shape culture, develop talent and drive standards across all areas of the business.

As a senior operations leader, you will oversee P&L, budget management and guest services, while collaborating with central teams to share best practices and scale growth across the portfolio.

Qualifications

• Significant leadership experience within hospitality, leisure or luxury service.
• Strong commercial acumen with budget and performance management.
• Experience leading large, multi-disciplinary teams.
• Ability to influence and build credibility with stakeholders.
• Passion for developing people and building high-performing cultures.
• Strong decision-making, problem-solving and communication skills.
• Energy, resilience and ambition for fast-paced, growing business.

Responsibilities

• Deliver an exceptional member experience.
• Lead high-performing teams.
• Drive commercial success including P&L ownership.
• Ensure operational excellence and safety standards.
• Collaborate with central teams on best practices and growth.

Skills

Leadership

Budget management

Stakeholder influence

People development

Communication

Job description

Lead one of London's most exceptional health clubs

At Third Space, we're on a mission to be the best health club in the world in the eyes of our members.

Our clubs are more than places to train. They're communities built around exceptional experiences, world‑class facilities and teams who are passionate about helping others be their personal best. As we continue to grow, we're looking for outstanding General Managers to lead our clubs and inspire exceptional performance across every part of the business.

The Opportunity

As General Manager, you'll lead a significant and complex business, taking full responsibility for member experience, commercial performance, operational excellence and team engagement.

You’ll create an environment where people thrive, members feel valued and standards continue to rise. Working as part of our senior leadership community, you'll influence the future of your club while contributing to the continued success and growth of Third Space.

This is a role for a leader who is energised by high standards, passionate about developing people and motivated by delivering exceptional results.

Why Third Space?

Joining Third Space means becoming part of a business built around high standards, ambitious growth and extraordinary people.

We believe in creating an environment where talented individuals can learn, grow and make a meaningful impact. Our teams are supportive, collaborative and driven by a shared commitment to excellence.

We challenge each other to be our best, celebrate success together and create careers that grow alongside the business. At Third Space, you'll have the opportunity to contribute to an iconic brand, work alongside exceptional people and play a key role in shaping the future of the UK's leading luxury health club group.

What you’ll do

Deliver an Exceptional Member Experience

• Champion a culture where member experience is at the heart of every decision.
• Create an environment that reflects the quality, energy and service standards expected of the Third Space brand.
• Ensure consistently high levels of member satisfaction, loyalty and engagement.

Lead High-Performing Teams

• Recruit, develop and retain exceptional talent.
• Build a culture of accountability, trust and continuous improvement.
• Coach and develop future leaders while creating opportunities for individuals to grow their careers.

Drive Commercial Success

• Own the club P&L and deliver sustainable commercial performance.
• Identify opportunities to improve revenue, efficiency and operational effectiveness.
• Use insight, data and sound judgement to make informed business decisions.

Deliver Operational Excellence

• Ensure the club operates to the highest standards of safety, compliance, presentation and service.
• Continuously review and improve processes to enhance both member and team experiences.
• Protect and elevate the Third Space brand through operational discipline and attention to detail.

Contribute Beyond Your Club

• Collaborate with peers and central teams to share best practice.
• Support business‑wide initiatives and strategic projects.
• Play an active role in shaping the future growth and success of Third Space.

About you

You’ll be an experienced operational leader with a proven track record of delivering results through people.

You know how to balance commercial performance with exceptional customer experiences and understand that culture, leadership and standards are the foundations of long‑term success.

You’ll bring:

• Significant leadership experience within hospitality, leisure, wellness, retail, luxury service or other customer‑focused environments.
• Strong commercial acumen with experience managing budgets and business performance.
• A track record of leading large, multi‑disciplinary teams.
• The ability to influence, inspire and build credibility with a wide range of stakeholders.
• A passion for developing people and creating high‑performing cultures.
• Strong decision‑making, problem‑solving and communication skills.
• The energy, resilience and ambition to thrive in a fast‑paced, growing business.

What you’ll get in return

Joining Third Space means becoming part of a business built around high standards, ambitious growth and extraordinary people.

We believe in creating an environment where talented individuals can learn, grow and make a meaningful impact. Our teams are supportive, collaborative and driven by a shared commitment to excellence.

We challenge each other to be our best, celebrate success together and create careers that grow alongside the business. At Third Space, you'll have the opportunity to contribute to an iconic brand, work alongside exceptional people and play a key role in shaping the future growth and success of Third Space.