Club Member Experience Leader

Vasa Fitness co; Aurora (CO); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Paid Parental Leave

Medical Benefits

401k Options

2 Free Gym Memberships

Job summary

VASA Fitness is seeking a Member Experience Lead (MEL) to drive a high-energy, member-centric culture at the Aurora club. The MEL supports the General Manager and mentors Member Experience Specialists to deliver a world-class experience.

The ideal candidate leads by example, recruits and trains staff, and fosters a welcoming, non-intimidating environment while promoting club sales and member engagement.

Qualifications

• 3+ years customer service in a retail, restaurant or in-person based service industry
• 3+ years leading operational teams
• Strong verbal and written communication skills
• Build relationships by establishing trust quickly and positively influencing others
• Personal interest in health, wellness, fitness, and nutrition
• CPR Certified within the first 30 days of employement
• Pass a background check

Responsibilities

• Maintain and model the UPLIFT culture in the club and lead by example
• Recruit, hire, and train all MES team members
• Support GM by forecasting staffing needs and scheduling interviews
• Provide coaching and feedback to MES to improve performance
• Drive REVIVE sales and in-club merchandise initiatives
• Ensure facilities are clean, equipment functioning, and staff are professional and helpful
• Lead, coach, and develop MES staff on VASA’s guest-to-member approach
• Collaborate on creating sales plans and achieving targets

Skills

Customer service

Team leadership

Communication

Relationship building

Health & fitness

CPR certified

Background check

Education

High school diploma or GED

Bachelor’s degree preferred

Job description

VASA Fitness is seeking a Member Experience Lead (MEL) to drive a high-energy, member-centric culture at the Aurora club. The MEL supports the General Manager and mentors Member Experience Specialists to deliver a world-class experience.

The ideal candidate leads by example, recruits and trains staff, and fosters a welcoming, non-intimidating environment while promoting club sales and member engagement.