Club Manager Seffner

Planet Fitness; Seffner (FL); On-site; USD 48,000 - 68,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Advancement opportunities

Paid time off

Training & development

Vision insurance

Wellness resources

Bonus based on performance

Dental insurance

Employee discounts

Job summary

Planet Fitness in Florida seeks a Club Manager to oversee gym operations and deliver a premium 'Judgement Free' member experience while achieving financial performance. You will lead a team of employees, coach training, and drive development.

Responsibilities include hiring and developing staff, front desk supervision, payroll administration, member tours, safety and maintenance, and managing promotions and budgets to support growth.

Qualifications

• Superior customer service skills in fitness industry.
• CPR certification required, within 30 days of start date.
• High school diploma or GED equivalent.
• Must be 18 years of age or older.
• Experience as an Assistant Manager at Planet Fitness preferred.
• Basic computer proficiency (Microsoft Suite).

Responsibilities

• Recruit, hire and develop a high performing staff.
• Create welcoming atmosphere and uphold customer service standards.
• Schedule staff; lead by example and coach direct reports.
• Oversee front desk activities and member check-ins.
• Ensure safety and maintenance of facility; manage cleaning duties.
• Lead marketing promotions and manage expenditures.
• Process payroll and HR forms; collaborate with Corporate Payroll.
• Track weekly, monthly and annual statistics and reports.
• Provide backup support for staff absences.

Skills

Superior customer service

Leadership

Problem solving

Energetic

Basic computer skills

Education

High school diploma/GED

Tools

Microsoft Office

Job description

Benefits:

• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources
• Bonus based on performance
• Dental insurance
• Employee discounts

Job Summary

The Club Manager will be responsible for the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club. The Club Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.

Essential Duties and Responsibilities

• Recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians.
• Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
• Staff Management
  • Schedule staff and ensure all shifts are covered.
  • Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF’s values and goals.
  • Administration and processing of all weekly/bi-weekly employee payroll.
  • Resolve employee issues or concerns.
  • Manage disciplinary/termination activities
• Involved in all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
  • Facilitate all member requests, issues and questions.
  • Ensure prompt opening/closing of gym.
• Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.
• Ensure safety of employees, members and club property.
• Determine and communicate equipment repair in a timely manner.
• Schedule staff and ensure all shifts are covered.
• Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF’s values and goals.
• Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
• Authorize expenditures and refunds. Make daily bank deposits.
• Prepare all HR related forms and send to Corporate Payroll Team.
• Track statistics and reports (weekly, monthly, annually).
• Backup support for any employee who is absent.

Qualifications/Requirements

• Superior customer service skills, preferably in the fitness industry.
• Experience working as an Assistant Manager at Planet Fitness, preferred but not required.
• Exceptional leadership, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• Current CPR Certification required, required within 30 days of start day.
• High school diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.