Club Manager: Lead Gym Ops & Team Growth

Planet Fitness; Union (NJ); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

Bonus based on performance

Flexible schedule

Opportunity for advancement

Training & development

Employee discounts

Competitive salary

Job summary

Planet Fitness in Union, NJ is seeking a Club Manager to oversee gym operations, ensuring a welcoming, “Judgement Free” member experience and a financially successful club. You will lead a team with a focus on training and development.

Responsibilities include recruiting and mentoring staff, scheduling shifts, managing payroll, maintaining safety and cleanliness, handling member inquiries, and coordinating promotions. Strong leadership, customer service, and CPR certification required.

Qualifications

• Superior customer service skills, preferably in the fitness industry.
• Experience working as an Assistant Manager at Planet Fitness.
• Exceptional leadership, diplomacy and listening skills.

Responsibilities

• Recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians.
• Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
• Staff Management
• Schedule staff and ensure all shifts are covered.
• Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF’s values and goals.
• Administration and processing of all weekly/bi-weekly employee payroll.
• Resolve employee issues or concerns.
• Manage disciplinary/termination activities.
• Involved in all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate all member requests, issues and questions.
• Ensure prompt opening/closing of gym.
• Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.
• Ensure safety of employees, members and club property.
• Determine and communicate equipment repair in a timely manner.
• Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
• Authorize expenditures and refunds. Make daily bank deposits.
• Prepare all HR related forms and send to Corporate Payroll Team.
• Track statistics and reports (weekly, monthly, annually).
• Backup support for any employee who is absent.

Skills

Customer service

Leadership

Diplomacy

Listening

MS Office

Education

High school diploma/GED

Tools

Microsoft Suite

Job description

Planet Fitness in Union, NJ is seeking a Club Manager to oversee gym operations, ensuring a welcoming, “Judgement Free” member experience and a financially successful club. You will lead a team with a focus on training and development.

Responsibilities include recruiting and mentoring staff, scheduling shifts, managing payroll, maintaining safety and cleanliness, handling member inquiries, and coordinating promotions. Strong leadership, customer service, and CPR certification required.