Club Manager — Lead Gym Ops & Member Experience

Core Development & Management; Reading (MA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Vacation Time

401(k) Retirement Plan

Life Insurance

Employee discounts

Free Black Card Membership

Flexible Spending Accounts

Job summary

Planet Fitness in Reading, MA is seeking a Club Manager to oversee gym operations and deliver an exceptional Judgement Free Zone experience while driving financial performance. You will lead a team, maintain top-tier member service, and ensure safety and cleanliness across the facility.

The role is full-time, requires a reliable, motivated leader with strong communication skills and a commitment to Planet Fitness values. A focus on growth, training, and customer satisfaction is essential.

Qualifications

• Must be 18 years of age or older.
• Strong leadership and interpersonal skills.
• Excellent communication and problem-solving abilities.

Responsibilities

• Achieve or exceed individual sales goals and contribute to club goals.
• Recruit, hire, train and develop a high-performing staff.
• Create and maintain a welcoming atmosphere for members and guests.
• Staff management: schedule shifts, coach, and ensure payroll accuracy.
• Oversee front desk operations and member services, tours, sign-ups.
• Maintain safety, cleanliness and facility upkeep; resolve issues promptly.
• Support marketing efforts and train staff on promotions.
• Manage expenditures, refunds, and daily deposits.

Skills

Sales acumen

Leadership

Customer service

Team training

Communication

Education

High school diploma or GED

Job description

Planet Fitness in Reading, MA is seeking a Club Manager to oversee gym operations and deliver an exceptional Judgement Free Zone experience while driving financial performance. You will lead a team, maintain top-tier member service, and ensure safety and cleanliness across the facility.

The role is full-time, requires a reliable, motivated leader with strong communication skills and a commitment to Planet Fitness values. A focus on growth, training, and customer satisfaction is essential.