Club Manager: Drive Member Growth & Experience

Anytime Fitness - 208786; Billings (MT); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Industry best Health Insurance

Dental and Vision Insurance

Life Insurance

401(k) with company match

Performance Bonuses

Employee Discount Purchase Program

10 Days Paid Time Off

Job summary

A local fitness center in Billings is seeking a passionate Club Manager to provide an outstanding experience for all customers. This role involves managing membership sales and customer satisfaction, as well as maintaining financial profiles. The ideal candidate will be someone who thrives in a dynamic environment, excels at leadership, and is passionate about health and fitness. Excellent benefits, including health insurance and a 401(k) plan, are offered, making this a promising opportunity for those ready to inspire others.

Qualifications

• Must be able to work from facility.
• Strong problem-solving skills required.
• Must be personable and team-oriented.

Responsibilities

• Maintain financial profiles for members and promote club growth.
• Provide excellent customer service through engagement.
• Supervise 2-5 employees within the facility.

Skills

Problem-solving

Customer service

Interpersonal communication

Team cohesion

Education

High school diploma or GED

CPR/AED Certification

Tools

Microsoft Office Suite

POS Systems

Gym Management Software

Job description

Are you ready to join a team of champions? We strive to build the best professionals in the fitness industry. We are a high energy team that will do anything we can to provide an incredible experience for our staff and members. The fitness industry is always changing, so our team's mindset is quick to adapt and succeed with whatever challenges may come our way. If you are a creative problem solver, passionate about positively influencing others health, building the Anytime Fitness brand, and enjoy a positive working culture, Anytime Fitness - MDS Fitness is the right place for you!

Club Manager:
SUMMARY: The primary role of the Club Manager is to provide a world-class experience to all customers in the facility; this is done through an initial facility tour, sign up process and occasional coaching. The Club Manager needs to have customer service in the front of their mind to build relationships with their customers. This position is also responsible for building and maintaining financial profiles for all customers. This position calls for strong leadership skills, proficient social skills, and a commitment to growth.

DUTIES AND RESPONSIBILITIES:

• Sales and Portfolio Management- Maintain accurate financial profiles for members and promote the club’s financial growth. This position is directly responsible for the membership sales, finding and contacting prospects, and financial growth of the membership sales at their location.
• Facility Management- Maintain the integrity of the facility and advice regarding equipment needs and purchases.
• Service Standards- Provide excellent customer service, which includes regular engagement with members such as helping them to create and achieve goals.
• Customer Satisfaction- Make decisions and fulfill requests in regards to positive and negative feedback, cessation of membership requests, and other club related inquiries.
• Community Involvement- Build and maintain business to business relationships, attend local community events.
• Brand Ambassador- Exemplify what it means to be an Anytime Fitness team member by working every day to better yourself and those around you.
• Performs other related duties as assigned by management.
  

SUPERVISORY RESPONSIBILITIES:

• Indirectly supervises 2-5 employees within the facility.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include planning, assigning, and directing work; maintaining work schedules; addressing complaints and resolving problems.

QUALIFICATIONS/REQUIREMENTS:

• Needs to be able to work from facility.
• Needs to be able to work required hours as listed:
  • Monday- Thursday – 11a-7p
  • Friday – 8a-12p
• Must be coachable.
• Strong problem-solving skills.
• Passionate about health and fitness.
• Understands the importance of team cohesion.
• Must be personable.
• High school diploma or general education degree (GED).
• Certificates, licenses and registrations required: CPR/AED Certification
• Computer skills required: (Microsoft Office Suite, POS Systems (not required but a plus), Gym Management Software (not required but a plus).

INDUSTRY BEST EMPLOYEE BENEFITS PACKAGE

• Industry best Health Insurance
• Dental and Vision Insurance
• Life Insurance, Long- and Short-term Disability Insurance
• Company Matched 401(k); Roth IRA available
• Performance Bonuses
• Employee Assistance Program (EAP)
• Employee Discount Purchase Program
• 10 Days Paid Time Off

Something different is happening here.

And it’s Real AF.

Our culture is defined by People, Purpose, Profits, Play®. We are looking for hard working people with a purpose that find the fun in everything they do.

Job postings listed on this site are with independently owned and operated franchised Anytime Fitness studios. Any application or other information submitted through this site is transmitted directly to the identified location. Each franchised Anytime Fitness studio is responsible for making its own local hiring decisions, determining compensation, benefits, and other terms of employment. Anytime Fitness Franchisor, LLC does not direct or participate in employment conditions or decisions at franchised locations. By submitting an application or information through this site you acknowledge that you are applying for employment with a franchised studio location and not Anytime Fitness Franchisor, LLC.

Do you have previous Management or Supervisory experience? *

Do you have previous B2B Sales experience? *

Do you have previous Customer Service experience? *

Do you have previous experience in developing and training staff? *

Workout for free!

Passionate, collaborative work environment