Club Manager and Social media content

Anytime Fitness; Harriman (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a vibrant and motivated team as a Member Services Representative at a leading fitness club. In this role, you will be the welcoming face of the club, responsible for growing the membership base and fostering connections between members and personal trainers. Your outgoing personality will shine as you engage with the community, ensuring that every interaction is positive and uplifting. If you have a passion for fitness and a knack for customer service, this is the perfect opportunity to make a significant impact in people's lives while promoting a healthy lifestyle.

Qualifications

• Strong communication and interpersonal skills.
• Ability to connect with community members and promote services.

Responsibilities

• Grow the membership base and connect members to the Personal Training Manager.
• Act as the club ambassador, engaging with the local community.

Skills

Customer Service

Sales Skills

Communication Skills

Motivation

Education

High School Diploma

Bachelor's Degree (preferred)

Job description

The Member Services Representative

Objective:

The Member Services Representative is responsible for growing the membership base and connecting members to the Personal Training Manager.

The Member Services Representative is also the club ambassador, connecting the local community with their club.

Key Performance Indicators:

1. Close 70% of membership consultations.
2. Schedule 90% of new members with the Personal Training Manager for training consultations.
3. Keep current accounts/membership dues in good standing.
4. Complete daily tasks as assigned by the club's follow-up algorithm.

Characteristics of successful Member Services Representatives:

1. Outgoing: Member Service Reps are the easiest people to talk to (on the phone, in person, etc.). They ask great questions and listen with care. They are the “face of the club,” so they must set the bar for professionalism.
2. Motivated: Member Service Reps are always busy. They never stop during working hours, prospecting on the phone, on social media, and at community events.
3. Happy: Member Service Reps can be counted on for a positive, uplifting smile or word of encouragement.