Club Manager

Planet Fitness; West Des Moines (IA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player in fitness is seeking a Club Manager to oversee gym operations and ensure a positive member experience. In this dynamic role, you will recruit and train team members, maintain high customer service standards, and ensure the gym operates smoothly. The ideal candidate will possess strong leadership and communication skills, with a focus on problem-solving and team support. Join a vibrant community that values health and wellness, and take advantage of advancement opportunities while enjoying a comprehensive benefits package. This is a fantastic chance to make a meaningful impact in the fitness industry.

Benefits

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and one family member or friend

Team Member Support Team

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Qualifications

• At least 1 year of equivalent managerial experience is required.
• Strong customer service and communication skills are essential.

Responsibilities

• Oversee gym operations to ensure a positive member experience.
• Recruit, hire, train, and supervise team members effectively.
• Ensure compliance with company policies and procedures.

Skills

Customer Service Skills

Communication Skills

Organizational Skills

Leadership Skills

Problem Solving

Basic Computer Proficiency

Education

Equivalent Managerial Experience

Job description

Job Title: Club Manager

Reports to: District Manager

Status: Full Time/Supervisor/Exempt/Non-Exempt

Job Summary

Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.

Essential Duties and Responsibilities

1. Recruit, hire, train, schedule and supervise team members.
2. Member service oversight making sure all team members are providing a great customer service experience at all times.
3. High involvement in all front desk related tasks: greeting and welcoming members, gym tours, member service issues/questions, etc.
4. Provide support for team members and club members.
5. Create and maintain a positive image for the club.
6. Coaching and counseling performance to help achieve company standards.
7. Ensure prompt opening/closing of gym.
8. Ensure staff are aware and trained on all current marketing promotions.
9. Finish manager portion of onboarding, in Paycom, for all new hires.
10. Ensure the club is open and staffed during all hours of business.
11. Ensuring self and team members are implementing and adhering to all company policies and procedures.
12. Responsible for ordering supplies and tracking inventory.

Essential Behavior Requirements

1. Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
2. Listening: actively listens to customers, empathizes and works together to solve the problem.
3. Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
4. Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
5. Communication: Ability to maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and to prevent misunderstandings or disagreements from arising.

Minimum Qualifications

1. Honesty and good work ethic
2. At least 1 year of equivalent managerial experience
3. Strong customer service skills
4. Strong communication, organizational and leadership skills
5. Basic computer proficiency

Physical Demands

1. Standing and walking at least 75% of the shift
2. Talking in person or on the phone at least 75% of the shift
3. Must be able to lift to 50 lbs. less than 30% of the time.

Benefits

1. Dollars for Scholars Program
2. Employee Appreciation Program
3. Free Membership for self and one family member or friend
4. Team Member Support Team
5. Health, Dental and Vision Insurance
6. Critical Illness Insurance
7. Short Term Disability Insurance
8. Accident Insurance
9. Voluntary Life Insurance
10. Pet Insurance
11. HSA
12. Advancement Opportunities

Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness