Club Manager

Planet Fitness; Urbandale (IA); On-site; USD 35,000 - 65,000; Full time

Job summary

An established industry player is seeking a dynamic Club Manager to lead their gym operations in a vibrant and welcoming environment. This role is pivotal in ensuring a 'Judgement Free' experience for all members while driving the financial success of the club. You will be responsible for recruiting and developing a top-notch team, maintaining high standards of customer service, and overseeing the daily operations of the gym. If you are enthusiastic, hardworking, and possess exceptional leadership skills, this is an exciting opportunity to make a significant impact in the fitness community.

Benefits

Employee Recognition Program

Advancement Opportunities

Qualifications

• Must have superior customer service skills and experience in the fitness industry.
• Current CPR Certification is required and must be 18 years or older.

Responsibilities

• Oversee gym operations and ensure an exceptional member experience.
• Recruit, hire, train, and develop a high-performing staff.
• Manage payroll, marketing efforts, and facility maintenance.

Skills

Customer Service Skills

Leadership Skills

Problem Resolution Skills

Basic Computer Proficiency

CPR Certification

Education

High School Diploma

Tools

Microsoft Suite

Job description

Job Summary

The Club Manager will be responsible for the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club. The Club Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.

Essential Duties and Responsibilities

1. Recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians.
2. Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
3. Staff Management
   
   1. Schedule staff and ensure all shifts are covered.
4. Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF’s values and goals.
5. Administration and processing of all weekly/bi-weekly employee payroll.
6. Resolve employee issues or concerns.
7. Manage disciplinary/termination activities.
8. Involved in all front desk related activities including:
   
   1. Answer phones in a friendly manner and assist callers with a variety of questions.
   2. Check members into the system.
   3. New member sign-up.
   4. Take prospective members on tours.
   5. Facilitate all member requests, issues and questions.
9. Ensure prompt opening/closing of gym.
10. Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.
    
    1. Ensure safety of employees, members and club property.
    2. Determine and communicate equipment repair in a timely manner.
11. Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
12. Authorize expenditures and refunds. Make daily bank deposits.
13. Prepare all HR related forms and send to Corporate Payroll Team.
14. Track statistics and reports (weekly, monthly, annually).
15. Backup support for any employee who is absent.

Qualifications/Requirements

1. Superior customer service skills, preferably in the fitness industry.
2. Experience working as an Assistant Manager at Planet Fitness.
3. Exceptional leadership, diplomacy and listening skills.
4. Basic computer proficiency (Microsoft Suite).
5. Hard working, enthusiastic and energetic!
6. Strong problem resolution skills.
7. Current CPR Certification required.
8. Must be 18 years of age or older.

Physical Demands

1. Continual standing and walking during shift.
2. Continual talking in person or on the phone during shift.
3. Must be able to occasionally lift up to 50 lbs.
4. Will occasionally encounter toxic chemicals during shift.

Other

1. Employee Recognition Program
2. Advancement Opportunities

Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness