Club Manager

Planet Fitness; Urbandale (IA); Presencial; USD 38.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Dental insurance

Employee discounts

Flexible schedule

Health insurance

Opportunity for advancement

Vision insurance

Descripción de la vacante

Planet Fitness is seeking a Club Manager to oversee gym operations and drive a positive member experience while ensuring financial success. You will recruit, train, and supervise staff, manage front-desk activities, greet members, handle inquiries, and support the team to uphold brand standards.

The role requires leadership, reliability, and strong communication to ensure the club stays open and properly staffed.

Formación

• Honesty and good work ethic.
• At least 1 year of equivalent managerial experience.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Responsabilidades

• Recruit, hire, train, schedule and supervise team members.
• Member service oversight ensuring great customer service.
• Front desk duties: greetings, tours, member questions.
• Provide support for team members and club members.
• Create and maintain a positive image for the club.
• Coach and counsel performance to meet standards.
• Open/close gym promptly.
• Train staff on marketing promotions.
• Complete onboarding in Paycom for new hires.
• Keep club open and staffed during all hours.
• Ensure policy adherence and inventory management.

Conocimientos

Customer service

Leadership

Team supervision

Communication

Organizational

Computer literacy

Herramientas

Paycom

Descripción del empleo

Benefits:

• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Vision insurance

Job Title: Club Manager

Reports to: District Manager

Status: Full Time/Supervisor/Exempt/Non-Exempt

Job Summary

Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.

Essential Duties and Responsibilities

• Recruit, hire, train, schedule and supervise team members.
• Member service oversight making sure all team members are providing a great customer service experience at all times.
• High involvement in all front desk related tasks: greeting and welcoming members, gym tours, member service issues/questions, etc.
• Provide support for team members and club members.
• Create and maintain a positive image for the club.
• Coaching and counseling performance to help achieve company standards.
• Ensure prompt opening/closing of gym.
• Ensure staff are aware and trained on all current marketing promotions.
• Finish manager portion of onboarding, in Paycom, for all new hires.
• Ensure the club is open and staffed during all hours of business.
• Ensuring self and team members are implementing and adhering to all company policies and procedures.
• Responsible for ordering supplies and tracking inventory.

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and to prevent misunderstandings or disagreements from arising.

Minimum Qualifications

• Honesty and good work ethic
• At least 1 year of equivalent managerial experience
• Strong customer service skills
• Strong communication, organizational and leadership skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness