Club Manager

Core Development and Management-Planet Fitness

University Place (WA)

On-site

USD 52,000 - 76,000

Full time

14 days+

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Benefits offered by this job

Bonus incentives

Medical, Dental, and Vision Insurance

Vacation/Sick Time/Holiday Pay

Free Black Card Membership

401(k) Retirement Savings Plan

Life Insurance

FSAs

Employee perks and discounts

Job summary

Planet Fitness is seeking a Club Manager in Washington to oversee gym operations and deliver a welcoming Judgement Free Zone experience while driving club profitability.

Lead a team, manage scheduling and payroll, supervise member services and safety, and coordinate marketing promotions. This full‑time role requires availability for nights, weekends, and holidays as needed.

Qualifications

Must be 18 years of age or older.
Passion for helping others.
Commitment to excellent service.
Previous management experience is preferred.
Basic computer proficiency (Microsoft Suite).
Current CPR Certification preferred.
High school diploma/GED equivalent required.
Excellent communication and interpersonal skills.
Strong leadership and organizational skills.

Responsibilities

Achieve or exceed individual sales goals, contribute to club monthly and yearly goals.
Recruit, hire, train and develop a high performing staff consisting of Member Service Representatives, Assistant Managers, Shift Leaders, Trainers and Custodians.
Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
Staff Management: Schedule staff and ensure all shifts are covered; Train and coach; Payroll processing; Resolve employee issues; Manage disciplinary/termination activities.
Involved in all front desk related activities including: answering phones, member check-in, new member sign-up, tours, member requests, and opening/closing the gym.
Oversee cleanliness and maintenance of facility, supervise safety, and coordinate equipment repairs.
Manage marketing efforts by ensuring staff are aware and trained on promotions.
Authorize expenditures and refunds; Make daily bank deposits.
Prepare HR forms and coordinate with Corporate Payroll.
Track statistics and reports (weekly, monthly, annually).
Backup support for absent employees.
Set and communicate sales objectives; Assist in forecasting annual sales goals.
Share best sales practices and evaluate performance to improve results.
Oversee daily and long-term sales goals across region and contribute to company goals.
Communicate openly and effectively; Build strong relationships; Champion CORE values.

Skills

Age 18+

Customer service passion

Service excellence

Mgmt experience

MS Office

CPR certification

High school diploma

Communication skills

Leadership & organization

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Overview
Who We Are:
At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment.
Through our CORE Values, our vision is to create an environment where greatness can be achieved through empowering all to improve. We stive to create a positive community for all, empower all the opportunity to create their own path for success, respect all regardless of their background or experience, and strive for excellence in all we do for our community and business.
Who You Are:
All of our Team Members at Planet Fitness share one thing in common – a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone®

Exhibit a positive and upbeat attitude.
Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.
Pride yourself on your work while being punctual, reliable, and dependable.
Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
Act with integrity and show respect to everyone around you.
Exhibit strong communication skills and have an ability to listen and empathize.
Inspire and motivate others to achieve their goals.
Are a quick study with the ability to apply what you have learned during online and hands‑on training.

Responsibilities

About the Club Manager Role:
The Club Manager will be responsible for the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club. The Club Manager Will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.
Full time: 40 hours per week. Must be able to work a full‑time schedule that may exceed 8 hours per day or 40 hours per week, including but not limited to: potential travel, nights, weekends, and holidays to support business needs.
Daily responsibilities for the Club Manager also include:

Achieve or exceed individual sales goals, contribute to club monthly and yearly goals.
Recruit, hire, train and develop a high performing staff consisting of Member Service Representatives, Assistant Managers, Shift Leaders, Trainers and Custodians.
Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
Staff Management
- Schedule staff and ensure all shifts are covered.
- Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF’s values and goals.
- Administration and processing of all weekly/bi-weekly employee payroll.
- Resolve employee issues or concerns.
- Manage disciplinary/termination activities.
Involved in all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign‑up.
- Take prospective members on tours.
- Facilitate all member requests, issues and questions.
- Ensure prompt opening/closing of gym.
Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.
- Ensure safety of employees, members and club property.
- Determine and communicate equipment repair in a timely manner.
Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
Authorize expenditures and refunds. Make daily bank deposits.
Prepare all HR related forms and send to Corporate Payroll Team.
Track statistics and reports (weekly, monthly, annually).
Backup support for any employee who is absent.
Establish and communicate sales objectives and goals with team.
Assist in forecasting annual sales goals.
Adapt and share best sales practices.
Evaluate team member performance, address underperforming team members create action items for clubs to reach their sales goals.
Oversee daily, short-term, and long‑term sales goals across region and positively contribute to company goals.
Communicates Open & Effectively
Builds Strong Relationships
Champions CORE values

Qualifications

About Your Qualifications:

Must be 18 years of age or older.
Passion for helping others.
Commitment to excellent service
Previous management experience is preferred
Basic computer proficiency (Microsoft Suite)
Current CPR Certification preferred
High school diploma/GED equivalent required.
Excellent communication and interpersonal skills.
Strong leadership and organizational skills.

Physical Demands of the Club Manager:

Continual standing and moving throughout the club to accomplish tasks during shift.
Continual communicating in person or on the phone to exchange information during shift.
Must be able to lift up to 75 pounds.
Will occasionally encounter toxic chemicals during shift.
Frequent cleaning and sanitizing of equipment and facilities.
Moving self in different positions, including bending and twisting, to accomplish tasks.

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