Club Manager

Core Development and Management-Planet Fitness; Massachusetts; On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Bonus incentives

Insurance coverage

Paid time off

Black Card membership

401(k) plan

Life insurance

Job summary

Planet Fitness is seeking a Club Manager to oversee gym operations and ensure an exceptional Judgement Free member experience while driving the club’s financial success. You will lead a team, recruit and train staff, manage payroll, and ensure safety and smooth daily operations.

The role requires a strong focus on sales, customer service, and staff development, with full-time hours including evenings, weekends, and holidays as needed to support business needs.

Qualifications

• 18 years of age or older.
• Passion for helping others.
• Commitment to excellent service.
• Previous management experience preferred.
• Basic computer proficiency (Microsoft Suite).
• Current CPR Certification preferred.
• High school diploma/GED equivalent required.

Responsibilities

• Lead gym operations to ensure an exceptional member experience.
• Recruit, hire, train, and develop staff.
• Manage payroll processing and weekly/bi-weekly HR forms.
• Oversee opening/closing and maintenance of the club.
• Address member questions and tour prospective members.
• Drive sales and marketing promotions.
• Ensure safety of employees, members and club property.
• Monitor and report on club statistics.

Skills

Leadership

Communication

Customer service

Staff management

Sales

Team motivation

Training

Microsoft Office

Microsoft Suite

Education

High school diploma/GED

CPR Certification

Tools

Microsoft Suite

Job description

Overview
Who We Are:
At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment.

Through our CORE Values, our vision is to create an environment where greatness can be achieved through empowering all to improve. We stive to create a positive community for all, empower all the opportunity to create their own path for success, respect all regardless of their background or experience, and strive for excellence in all we do for our community and business.

Who You Are:
All of our Team Members at Planet Fitness share one thing in common — a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone®

• Exhibit a positive and upbeat attitude.
• Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.
• Pride yourself on your work while being punctual, reliable, and dependable.
• Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
• Act with integrity and show respect to everyone around you.
• Exhibit strong communication skills and have an ability to listen and empathize.
• Inspire and motivate others to achieve their goals.
• Are a quick study with the ability to apply what you have learned during online and hands-on training.

Responsibilities

About the Club Manager Role:
The Club Manager will be responsible for the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club. The Club Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.
Full time: 42 hours per week. Must be able to work a full-time schedule that may exceed 8 hours per day or 40 hours per week, including but not limited to: potential travel, nights, weekends, and holidays to support business needs.

Daily responsibilities for the Club Manager also include:

• Achieve or exceed individual sales goals, contribute to club monthly and yearly goals.

• Recruit, hire, train and develop a high performing staff consisting of Member Service Representatives, Assistant Managers, Shift Leaders, Trainers and Custodians.

• Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.

• Staff Management

• Schedule staff and ensure all shifts are covered.

• Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF’s values and goals.

• Administration and processing of all weekly/bi-weekly employee payroll.

• Resolve employee issues or concerns.

• Manage disciplinary/termination activities.

• Involved in all front desk related activities including:

• Answer phones in a friendly manner and assist callers with a variety of questions.

• Check members into the system.

• New member sign-up.

• Take prospective members on tours.

• Facilitate all member requests, issues and questions.

• Ensure prompt opening/closing of gym.

• Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.

• Ensure safety of employees, members and club property.

• Determine and communicate equipment repair in a timely manner.

• Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.

• Authorize expenditures and refunds. Make daily bank deposits.

• Prepare all HR related forms and send to Corporate Payroll Team.

• Track statistics and reports (weekly, monthly, annually).

• Backup support for any employee who is absent.

Sales

• Establish and communicate sales objectives and goals with team.
• Assist in forecasting annual sales goals.
• Adapt and share best sales practices.
• Evaluate team member performance, address underperforming team members create action items for clubs to reach their sales goals.
• Oversee daily, short-term, and long-term sales goals across region and positively contribute to company goals.

Competencies:

• Communicates Open & Effectively
• Builds Strong Relationships
• Nurtures Leaning & Growth
• Drives Continuous Improvement
• Champions CORE values

Qualifications

About Your Qualifications:

• Must be 18 years of age or older.
• Passion for helping others.
• Commitment to excellent service
• Previous management experience is preferred
• Basic computer proficiency (Microsoft Suite)
• Current CPR Certification preferred
• High school diploma/GED equivalent required.
• Excellent communication and interpersonal skills.
• Strong leadership and organizational skills.
• Confident problem-solver.

Physical Demands of the Club Manager:

• Continual standing and moving throughout the club to accomplish tasks during shift.
• Continual communicating in person or on the phone to exchange information during shift.
• Must be able to lift up to 75 pounds.
• Will occasionally encounter toxic chemicals during shift.
• Frequent cleaning and sanitizing of equipment and facilities.
• Moving self in different positions, including bending and twisting, to accomplish tasks.

More reasons to join Planet Fitness!

• Bonus Incentives Monthly
• Medical, Dental, and Vision Insurance*
• Vacation*/Sick Time/Holiday Pay
• Free Black Card Membership
• 401(k) Retirement Savings Plan
• Term Life Insurance*
• Healthcare and Dependent Care Flexible Spending Accounts*
• Employee perks and discounts

*Please note that certain benefits listed above are for full-time employees only

Pay Range Placement Statement:
Placement within the established pay range for each role will be determined based on a combination of factors, including but not limited to:

• Relevant skills
• Years and depth of experience
• Performance History
• Market competitiveness
• Geographic economic conditions, such as cost of living and local wage benchmarks