Club Manager

Planet Fitness; Foxborough (MA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Vacation*/Sick Time/Holiday Pay

Free Black Card Membership

401(k) Retirement Savings Plan

Term Life Insurance

Employee perks and discounts

Job summary

Planet Fitness in Foxborough, MA is seeking a Club Manager to oversee daily gym operations and deliver a welcoming Judgement Free Zone(R). You will lead a team of Member Service Representatives, Assistant Managers, and Trainers to achieve sales targets while maintaining a high standard of customer service.

The role requires scheduling, payroll processing, staff development, and coordination of marketing efforts to drive member growth.

Qualifications

• Must be 18 years of age or older.
• Passion for helping others.
• Commitment to excellent service
• Previous management experience is preferred
• Basic computer proficiency (Microsoft Suite)
• Current CPR Certification preferred
• High school diploma/GED equivalent required.
• Excellent communication and interpersonal skills.
• Strong leadership and organizational skills.

Responsibilities

• Achieve or exceed sales goals, contribute to club monthly and yearly targets.
• Recruit, hire, train and develop a high performing staff.
• Create and maintain a welcoming atmosphere for all members and guests.
• Staff Management: schedule shifts, train, coach, and ensure adherence to values.
• Administration and processing of payroll; resolve employee issues.
• Oversee front desk activities including check-ins, member tours, and sign-ups.
• Ensure opening/closing of gym and maintain facility safety and cleanliness.
• Manage marketing efforts and promotions with staff awareness.
• Authorize expenditures, refunds, and daily bank deposits.

Skills

Positive attitude

Customer service

Communication skills

Leadership

Team management

Training & coaching

Scheduling

Education

High school diploma/GED

Tools

Microsoft Suite

Job description

Overview
Who We Are:
At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment.
Through our CORE Values, our vision is to create an environment where greatness can be achieved through empowering all to improve. We stive to create a positivecommunityfor all, empower all theopportunityto create their own path for success,respectall regardless of their background or experience, and strive forexcellencein all we do for our community and business.

Who You Are

All of our Team Members at Planet Fitness share one thing in common – a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone®

• Exhibit a positive and upbeat attitude.
• Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.
• Pride yourself on your work while being punctual, reliable, and dependable.
• Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
• Act with integrity and show respect to everyone around you.
• Exhibit strong communication skills and have an ability to listen and empathize.
• Inspire and motivate others to achieve their goals.
• Are a quick study with the ability to apply what you have learned during online and hands-on training.

Responsibilities

About the Club Manager Role: The Club Managerwill be responsible for the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club. The Club Manager Will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.
Full time: 42 hours per week. Must be able to work a full-time schedule that may exceed 8 hours per day or 40 hours per week, including but not limited to: potential travel, nights, weekends, and holidays to support business needs.

• Achieve or exceed individual sales goals, contribute to club monthly and yearly goals.
• Recruit, hire, train and develop a high performing staff consisting of Member Service Representatives, Assistant Managers, Shift Leaders, Trainers and Custodians.
• Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
• Staff Management
  • Schedule staff and ensure all shifts are covered.
  • Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF’s values and goals.
  • Administration and processing of all weekly/bi-weekly employee payroll.
  • Resolve employee issues or concerns.
  • Manage disciplinary/termination activities.
• Involved in all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
  • Facilitate all member requests, issues and questions.
  • Ensure prompt opening/closing of gym.
• Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.
  • Ensure safety of employees, members and club property.
  • Determine and communicate equipment repair in a timely manner.
• Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
• Authorize expenditures and refunds. Make daily bank deposits.
• Prepare all HR related forms and send to Corporate Payroll Team.
• Track statistics and reports (weekly, monthly, annually).
• Backup support for any employee who is absent.
• Establish and communicate sales objectives and goals with team.
• Assist in forecasting annual sales goals.
• Adapt and share best sales practices.
• Evaluate team member performance, address underperforming team members create action items for clubs to reach their sales goals.
• Oversee daily, short-term, and long-term sales goals across region and positively contribute to company goals.
• Communicates Open & Effectively
• Builds Strong Relationships
• Champions CORE values

Qualifications

About Your Qualifications

• Must be 18 years of age or older.
• Passion for helping others.
• Commitment to excellent service
• Previous management experience is preferred
• Basic computer proficiency (Microsoft Suite)
• Current CPR Certification preferred
• High school diploma/GED equivalent required.
• Excellent communication and interpersonal skills.
• Strong leadership and organizational skills.

Physical Demands of the Club Manager

• Continual standing and moving throughout the club to accomplish tasks during shift.
• Continual communicating in person or on the phone to exchange information during shift.
• Must be able to lift up to 75 pounds.
• Will occasionally encounter toxic chemicals during shift.
• Frequent cleaning and sanitizing of equipment and facilities.
• Moving self in different positions, including bending and twisting, to accomplish tasks.

More reasons to join Planet Fitness!

• Bonus Incentives Monthly
• Medical, Dental, and Vision Insurance*
• Vacation*/Sick Time/Holiday Pay
• Free Black Card Membership
• 401(k) Retirement Savings Plan
• Term Life Insurance*
• Healthcare and Dependent Care Flexible Spending Accounts*
• Employee perks and discounts

*Please note that certain benefits listed above are for full-time employees only

Pay Range Placement Statement

Placement within the established pay range for each role will be determined based on a combination of factors, including but not limited to:

• Years and depth of experience
• Performance History
• Geographic economic conditions, such as cost of living and local wage benchmarks

Core Development and Management-Planet Fitness