Club Manager

ComForCare Home Care (Raleigh, NC); Palm Desert (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Performance bonus

Health insurance

Paid time off

Free gym membership

Dental insurance

Vision insurance

Job summary

Planet Fitness in Palm Desert is seeking a Club Manager to oversee gym operations, ensuring a positive member experience and strong financial results.

You will lead front desk activities, recruit and train staff, manage onboarding, and ensure the club stays open, staffed, and aligned with marketing promotions.

Qualifications

• Minimum 1 year of managerial experience.
• Strong customer service and leadership abilities.
• Good communication and basic computer skills.

Responsibilities

• Recruit, hire, train, schedule and supervise team members.
• Member service oversight ensuring great customer service at all times.
• Front desk duties: greet, tour, handle inquiries and issues.
• Provide support for team members and club members.
• Create and maintain a positive image for the club.
• Coach and counsel performance to meet standards.
• Ensure timely opening/closing of the gym.

Skills

Management experience

Customer service

Leadership

Communication skills

Basic computer skills

Job description

Reports to: District Manager

Status: Full Time/Supervisor/Exempt/Non-Exempt

Job Title: Club Manager

Job Summary

Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.

Essential Duties And Responsibilities

• Recruit, hire, train, schedule and supervise team members.
• Member service oversight making sure all team members are providing a great customer service experience at all times.
• High involvement in all front desk related tasks: greeting and welcoming members, gym tours, member service issues/questions, etc.
• Provide support for team members and club members.
• Create and maintain a positive image for the club.
• Coaching and counseling performance to help achieve company standards.
• Ensure prompt opening/closing of gym.
• Ensure staff are aware and trained on all current marketing promotions.
• Finish manager portion of onboarding, in Paycom, for all new hires.
• Ensure the club is open and staffed during all hours of business.
• Ensuring self and team members are implementing and adhering to all company policies and procedures.
• Responsible for ordering supplies and tracking inventory.

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and to prevent misunderstandings or disagreements from arising.

Minimum Qualifications

• Honesty and good work ethic
• At least 1 year of equivalent managerial experience
• Strong customer service skills
• Strong communication, organizational and leadership skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time.

Benefits

• Bonus based on performance
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Check us out on LinkedIn at:

Planet Fitness - PF Baseline Fitness

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.